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Position Overview 

We are looking for an Advisor to join our Americas HRAnswers team as we continue to expand and grow our customer support teams globally! The HRAnswers Advisor acts as the first point of contact for internal and external clients. We are looking for an enthusiastic problem solver who can apply their skills to constantly improve our processes and systems. Optimizing the delivery of our services is key to delighting our customer base and partners!  Our Advisors serve as a liaison, connecting with COEs, managers and employees to resolve requests.

Key Responsibilities:

• Provide human resources guidance, information, and education to employees (customers) at all levels while focusing on exceptional customer service. 

• Manage a high volume of employee requests and tickets daily in a fast paced, agile environment while effectively tracking, documenting and reporting progress on HR requests. 

• Deliver personalized care experiences and effective partnerships through multiple modes of communication including chat/phone/casework 

• Utilize a verify-and-research approach to provide quick and accurate information related to company policies, programs, systems and services. 

• Guide and coach customers on how to navigate internal tools, systems and resources to promote self-service. 

• Support customers on implementation and execution of core HR programs while supporting the needs of the business. 

• Partner with other COEs and collaborate cross-functionally while handling complex situations to make recommendations on appropriate courses of action. 

• Take on 1-2 point of contact (POC) roles to support HR projects, programs or initiatives and represent HRAnswers either regionally or globally. 

• Conduct regular HR data integrity audits and update HR systems.

• Ensure that all transactions are accurate and compliant with current SOX and internal control guidelines.

• Document and map new and current processes, as well as review them on a regular basis and make improvements. 

• Monitor and actively contribute to personal Service Level Agreements for responsiveness, turnaround time, and employee experience. 

Qualifications:

• HR Domain Knowledge with at least 3 years of experience in a client facing HR role.
• Experience supporting end-to-end HR offerings, LOA, Payroll, Benefits, etc
• Experience with Workday or a similar HCM.
• Experience with ServiceNow, Jira or a similar ticketing system. 
• Ability to solve issues in a decisive way, exercising sound judgment and emotional intelligence.
• Continuous improvement mindset.
• Excellent verbal and written communication skills. 
• Exceptional customer service skills with a continuous improvement mentality.
• Team player and adept at collaboration in a virtual, global environment.
• Educated to degree level (BA/BS Degree) or equivalent experience. 

#LI-BD2

The material job duties and responsibilities of this role include those listed above as well as adhering to Yahoo policies; exercising sound judgment; working effectively, safely and inclusively with others; exhibiting trustworthiness and meeting expectations; and safeguarding business operations and brand integrity.

At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in-person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter!

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

We believe that a diverse and inclusive workplace strengthens Yahoo and deepens our relationships. When you support everyone to be their best selves, they spark discovery, innovation and creativity. Among other efforts, our 11 employee resource groups (ERGs) enhance a culture of belonging with programs, events and fellowship that help educate, support and create a workplace where all feel welcome.

The compensation for this position ranges from $50,250.00 - $105,000.00/yr and will vary depending on factors such as your location, skills and experience.The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Our comprehensive benefits include healthcare, a great 401k, backup childcare, education stipends and much (much) more.

Currently work for Yahoo? Please apply on our internal career site.