Project Role : Product Management Lead
Project Role Description : Leads the Product Management capability for the organization. Develops and implements a product vision and strategy. Provides thought leadership and sales support. Works with key stakeholders to understand requirements, build partnerships and provide technology solutions. Oversees the build and maintenance of the product.
Must have skills : OpenText ECM Tools
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Support Analyst, you will be responsible for analyzing an organization and designing its processes and systems, assessing the business model and its integration with technology. Your typical day will involve researching, gathering, and synthesizing information to assess the current state, identify customer requirements, and define the future state and/or business solution.
Roles & Responsibilities:
- Analyze an organization's processes and systems, assessing the business model and its integration with technology.
- Assess the current state, identify customer requirements, and define the future state and/or business solution.
- Research, gather, and synthesize information to support business analysis activities.
- Collaborate with cross-functional teams to ensure alignment between business requirements and technology solutions.
- Develop and maintain project documentation, including business requirements, functional specifications, and test plans.
Professional & Technical Skills:
- Experience with OpenText ECM Tools.
- Technical/Functional Support: Provide timely and efficient technical support to end-users via various channels such as phone, email, chat, or in-person.
- Troubleshoot and resolve software, hardware, and network-related issues to minimize downtime and ensure user productivity.
- Document and track support incidents, resolutions, and escalations in a ticketing system.
- Collaborate with other technical teams, such as developers or system administrators, to resolve complex or recurring problems.
- Create and maintain technical documentation, including troubleshooting guides, FAQs, and knowledge base articles.
- Continuously update and improve documentation to reflect changes in systems and processes.
- Participate in software testing activities, including user acceptance testing, bug tracking, and reporting.
Additional Information:
- The candidate should have a minimum of 2 years of experience with OpenText ECM Tools.
- The ideal candidate will possess a strong educational background in business, technology, or a related field, along with a proven track record of delivering impactful solutions.
- This position is based at our Bengaluru office.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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