Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

 

Who We Are:

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Take a modern approach to selling by harnessing the power of rich data, innovative technology, and advanced AI to help some of the world’s leading companies to drive demand; create pipeline; qualify and nurture opportunities; close sales; and drive renewal.

 

Join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

 

The Work:

▪ Directly responsible for the experience and operational health of a book of top sellers. 
▪ Provide reactive support and proactive value-add services to the sellers they are assigned to.
▪  Key metrics include Resolution Satisfaction, SAM monthly survey score, contacts per day, seller violation reduction, seller shop performance score, etc.
▪  Channel of communication can be via the client internal system (tickets, IM), email, phone call, or Lark.
▪  Normally work during business hours only. Occasionally may need to work overtime. 

• At least 3 years experience in customer service or support with at least 1 year experience in telesales, account management or customer success roles
• Proven ability to manage and support assigned sellers/accounts, driving satisfaction and operational success
• Demonstrates empathy and composure managing sensitive seller concerns or time-sensitive issues.
• Strong verbal and written communication skills; able to handle both inbound and outbound inquiries and complex escalations professionally.
• Goal-oriented with a history of meeting or exceeding performance metrics, including support metrics (e.g., SLA compliance and satisfaction scores), and business metrics (financial or non-financial).
• Skilled in using CRM platforms (e.g., Salesforce, Zendesk) and productivity and simple analytical tools such as Excel or Google Sheets.
• Comfortable working with dashboards and performing basic data analysis on key performance metrics.
• Minimum typing speed of 40 WPM and ability to handle multiple interactions (e.g., email, IM chat calls).
• Preferably with good understanding of eCommerce operations, seller needs, and marketplace dynamics
• Minimum Education qualification: Bachelor's degree from an accredited university 

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.