Role Outline

The role of AVP – Strategic Business Solutions group is based at Citi Analytics and Information Management Centers and reports to the VP leading the team. This is a Individual Contributor role and the key requirement for the role is the ability to understand the business objective, formulate the Analytics solution and work with business partners to deliver and execute the analytical solutions. AVP should be able to provide thought leadership to deliver the project objectives and present the results in a coherent manner to senior stakeholders. The individual should possess executive presence, proven ability to lead teams and be proactive in leading new initiatives to improve the team. The individual should provide mentoring, coaching to team member and create a positive work culture in the team

ROLE & RESPONSIBILITIES

Objectives:

Provide analytic support to the Global Operations Analytics to help COOs with reducing cost of Operations, improving customer experience while managing operational risk. Work with business teams to understand the business context, formulate and execute appropriate repeatable analytical framework to address the business situation. Independently manage end to end partner communication.

AVP will be a part of Global Operations Analytics team at AIM Bangalore

Core Responsibilities:

1.      Analytic Project Execution:

2.      Ability to lead projects and deliver analytic solutions on complex projects Measure & Own the business impact of work, Set and manage partner expectations, Manage timeliness around project priorities Improves business processes to drive efficiencies Is able to coach / mentor team members on theory/ practical applications of relevant tools & techniques Provide thought leadership to continuously challenge and improve the team. Lead team through the entire cycle of problem solving.

3.      Business Knowledge: Develop business context and knowledge. Proactively seek out best practices and adopt the same in day-to-day functioning. Navigate team to use right data, apply right analytical tools and techniques to yield best in class solution for business

4.      Subject Matter Expertise: Be a thought leader and expert in a technical, business or domain area for the Operations Analytics team

5.      Communication: Independently manage communication with Global partners

6.      Team work: Collaborate with colleagues to leverage best practices

7.      Speed & Innovate: Demonstrate hyper speed in performance and Innovation at work to deal with complex business problem

QUALIFICATIONS

Education:

·         Highly numerate, as demonstrated by Masters in a numerate subject such as Mathematics, Operational Research, Business Administration, Economics etc. from Premier Institute or a track record of performance that demonstrates this ability.

Experience:

·         Strong experience in Contact Center, BFSI Operations Analytics required

·         Exposure to Financial Services

·         8+ Years of Analytical Experience

Skills:

Analytical Skills:

1.      Hands-on working with data

2.      Proficient in Formulating Analytical methodology, identifying trends and patterns with data

3.      Business Impact Analysis

4.      Hypothesis testing, Knowledge of Segmentation, Profiling, predictive modeling

5.      Data Science AI/ML Use case and applications experience

Tools and Platforms:

1.      Proficient in MS Excel, Powerpoint

2.      Proficient in Python / Pyspark/ SAS required

3.      SQL, familiarity with business intelligence tools like Tableau preferred

4.      Familiarity with RDBMS - Teradata/ Oracle, etc

Soft Skills:

1.      Highly Self motivated

2.      Client focus: Proficient in managing various stakeholders

3.      Capability to act as an Owner & deliver results

4.      Effective communication & Good interpersonal skills

5.      Good Time management

6.      Structured thinking

7.      Mentoring skill

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Job Family Group:

Decision Management

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Job Family:

Business Analysis

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Time Type:

Full time

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