Job Description:

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.

 

The Impact You’ll Make in this Role 

The Customer Service Senior Representative handles multiple inquiries and develops solutions for moderately complex issues within the customer service areas, such as Account Management, Customer Inquiry Support, Customer Service Analytics and Order Management.

The CSR independently assures premium service, in all its aspects, to the 3M Premium customer base, more specifically customers active in the Safety and Industry business.

Your contributions will make a significant impact by: 

• Handling of customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, freight and quality claims, payment deductions or discrepancies, and other related policies and procedures

• Maintaining relationships with Premium Accounts by understanding, anticipating, and identifying their product and especially service needs. The CSR visits – together with the 3M sales manager – the selected Premium Accounts

• Self-preparing service performance reports and participates in customer meetings to identify/propose opportunities to improve 3M service, customer satisfaction, communication, and efficiencies

• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions

• Conducting service process analysis and drives cycle time and OTIF improvements

• The CSR liaises with 3M Sales Support in regard of RFQ

• Coordinating the management of Product Quality Complaints (liaise with Customer Issue Resolution Representative)

Your Skills and Expertise   

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: 

• Bachelor's degree or higher from an accredited university

• 2-3 years of equivalent work experience in Customer Facing – B2B experience nice to have, Complaints Handling, Customer Issue Resolution, Operations, Customer Service

• English and Polish at minimum C1 level (any other European language skill like Czech or German is an additional asset)

• Team player, persistent and results oriented, Good communication skills

• Strong skills of SAP (ERP system), Salesforce (CRM system), Excel, PPT

 

Additional qualifications that could help you succeed even further in this role include: 

• Good communication skills and ability to present professionally and confidently (both via telephone and face to face)

• Commercial flair on the phone and in face to face meetings with Key Accounts

• Premium service mind set towards Premium Accounts
   - proactive service and communication
   - analysing and creating of moderately complex performance scorecards

• Well organized and independent at dealing with complex issues

• Eager and capable at improving service and logistics processes

• Ability to manage change including quickly adapting to new systems and processes

 

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gain certifications/co-founding studies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

• Work Your Way

* At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law. 

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. Our global Work Your Way initiative gives our employees flexibility in where and how their work can be performed, subject at all times to any location-specific rules and policies that may be in place from time to time (more information on such rules/policies can be provided upon request from the relevant in-location HR).

At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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