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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

You will have primary responsibility for providing front-line troubleshooting, feature explanation, and best practice guidance for Salesforce clients from around the world. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. A Success Engineer operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times. A Success Engineer operates efficiently in this climate, maintains composure, exhibits professionalism and delivers the highest levels of client satisfaction at all times.

 
RESPONSIBILITIES:
· Provide exceptional frontline technical support via phone and email to Salesforce clients
· Assist with general best practices, including: user management, data management, and reporting and dashboards
· Identify situations where professional services or account executive intervention may be warranted 
· Track and maintain all client communications and case documentation in Salesforce
· Follow established support processes and procedures

· Fluent in English and Portuguese, both written and spoken is required

PREFERRED QUALIFICATIONS & SKILLS:
· Passion for Client Experience
· Bachelor’s degree or equivalent work experience
· Excellent written and verbal communication skills
· Action oriented with strong organizational, analytical and problem solving skills
· Highly adaptable, fast learner
· Technical aptitude in support of learning Salesforce Cloud applications and solutions
· Dependable, motivated, self-starter, with the ability to work independently
· Experience in technical support (or other client focused environment)
· Language skills- English

LEADERSHIP QUALITIES:
· PASSION: Passionate about Customer Success
· BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
· URGENCY: Ability to move fast and drive business value and results
· OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
· TRUST: Trust the company's core values
· ADAPTABLE: Excels in high levels of uncertainty and change

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $69,700 to $95,800.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.