Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

• Provide timely and effective support for testing tools, including ALM, JIRA, Confluence, NeoLoad, WorkSoft BPP, WorkSoft Execution Manager, WorkSoft Certify, ConformIQ, and Archive Manager.

• Resolve requests and incidents related to the supported tools, ensuring that issues are addressed in a timely and professional manner.

• Perform patch upgrades for all the CI in scope, ensuring that the tools are up-to-date and functioning properly.

• Maintain the ServiceNow Knowledge Base, creating and refining articles to ensure that users have access to accurate and helpful information.

• Update and maintain quick reference guides and procedure documents in DocIT and PDHQ, ensuring that users have access to the latest information.

• Update and maintain the Confluence Knowledge Base, ensuring that it is up-to-date and accurate.

• Provide technical guidance, training, and demos to users, helping them to get the most out of the supported tools.

• Track and monitor license usage, ensuring that the tools are being used effectively and efficiently.

Qualifications & Experience

• A bachelor's degree in computer science, information technology, or a related field.

• Relevant certifications in testing tools such as ALM, JIRA, Confluence, Neoload, WorkSoft BPP, WorkSoft Execution Manager, WorkSoft Certify, ConformIQ, and Archive Manager.

• 2-3yrs Experience in providing technical support for testing tools, including resolving requests and incidents, performing patch upgrades, and maintaining knowledge bases and documentation.

• Strong communication and interpersonal skills, with the ability to work effectively with users and stakeholders at all levels of the organization.

• Knowledge of software development methodologies, testing frameworks, and quality assurance processes.

• Familiarity with IT service management tools such as ServiceNow.

• Experience in providing technical guidance, training, and demos to users.

• Knowledge of license management and usage tracking tools.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.