Employment Type

Permanent

Closing Date

10 Sept 2024 11:59pm

Job Title

Sales Support

Job Summary

Job Description

Who We Are

We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

Focus of the Role

As a Sales Support, you play a key role in delivering a great experience for Telstra’s customers. Your role is the backbone in providing support to the account executives and direct sales team in different segment verticals to deliver a seamless service. You are also the forefront of all digitization efforts of International.

The team supports International clients hence this role will be required to follow the business hours of your assigned time zone.

What We Offer

• Flex appeal: choose where, when and how you work
• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Medical insurance coverage for you and your loved ones.

What You’ll Do

As a Sales Support, you use your excellent customer service and administration skills to deliver against the following responsibilities:

• Acting as the key interface and point of contact for your customer portfolio, you actively contribute to the establishment of efficient and effective operational processes and systems that accomplish goals and enhance customer satisfaction.
• Leverage your experience as a subject matter expert to participate in continuous improvement initiatives by supporting the design of new customer experience processes for our customers.
• Apply a deep understanding of business processes and systems to ensure evolving company objectives are achieved.
• Contribute to the delivery of the strategy of the customer engagement in your portfolio, including the managing the end-to-end account management of simplex and complex customer requests.
• Leverage time management skills to manage and prioritise customer requests whilst ensuring attention to detail and quality.
• Authentically collaborate with stakeholders to consult and/or influence recommendations which achieve greater customer experience outcomes.
• Actively model continuous learning by maintain your expertise in products, services, processes and systems, including new tools and technologies related to customer experience.
• Build peer relationships to encourage teamwork and better achieve customer outcomes; helping your peers to provide and receive feedback with one another, enhancing yours and their professional growth

About You

To be successful in this role, you must have the following skills and experiences:

• At least 3-5 years of experience in a sales support or any related role
• Proficiency or knowledge in using CRM software like Phonenix and other tools such as Tableau, IPS Mercury and CCMS is desirable.
• Good stakeholder management skills
• Exceptional communication and interpersonal skills
• Business acumen
• Digitization savvy. Can keep up with fast paced tools/platforms development and improvement.
• Strong organizational and attention to detail

If you are looking to take the next step in your career, we want to hear from you!

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.