Job Description Summary:

Join Our Mission to Advance Health Equity and Patient Advocacy!
This position ensures that Logan Health complies with the nondiscrimination requirements of Section 1557 of the Affordable Care Act and CMS’ Age Friendly Hospital Measure.

At Logan Health, we’re committed to providing inclusive, high-quality care for every individual we serve. As our Compliance & Patient Advocacy Specialist, you'll be at the forefront of ensuring Logan Health meets the nondiscrimination standards of Section 1557 of the Affordable Care Act and CMS’ Age-Friendly Hospital Initiative. If you're passionate about patient rights, equity, and making a lasting impact, this role offers a unique opportunity to lead meaningful change across our organization.

What You'll Do:

• Lead Investigations & Resolve Grievances: Be the go-to expert, managing patient grievances with professionalism and compassion, ensuring swift and fair resolution.

• Champion Compliance & Equity Initiatives: Implement language access, communication procedures, and reasonable modifications to ensure every patient is heard and supported.

• Drive Health Literacy & Awareness: Collaborate with clinical teams and marketing to co-create patient education materials that are clear, accessible, and effective.

• Engage Across Departments: Work closely with Human Resources, Legal, Compliance, and Quality teams to resolve complex cases involving discrimination in healthcare.

• Interface with State and Federal Agencies: Serve as the primary contact for state surveyors and regulatory authorities. Ensure all patient notices and wall posters reflect the latest compliance standards.

• Support Continuous Improvement: Participate in clinical rounds, audits, and leadership committees to share insights and enhance the grievance resolution process.

What We're Looking For:

• Required:

  • A Bachelor’s degree in a related field or 5+ years of experience managing patient grievances and investigations.

• Preferred:

  • Health Equity Certification or CPHRM Certification.

• Top Skills:

  • Exceptional organizational abilities with a self-starter mindset.

  • Critical thinking and prioritization skills to work both independently and as part of a collaborative team.

  • Strong interpersonal communication and diplomacy to navigate sensitive situations with tact and professionalism.

  • Expertise in Microsoft Office Suite, plus the flexibility to learn new software as needed.

Why Join Logan Health?

• Be a key player in advancing health equity and ensuring that no patient goes unheard.

• Work in an environment that values diversity, inclusion, and collaboration.

• Partner with passionate professionals across multiple departments to create real, positive change for patients and the community.

• Enjoy the satisfaction of knowing your work directly contributes to better patient experiences and outcomes.

If you’re excited to use your skills to make healthcare more fair and accessible, we want to hear from you! Apply today and help us continue shaping a future where every patient feels respected, valued, and understood.

Qualifications:

• Minimum of one (1) of the following required:

  • Bachelor’s degree in related field.

  •  Minimum of five (5) years’ experience managing patient grievances and investigations.

• Health Equity certification or CPHRM Certification preferred.

• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.

• Commitment to working in a team environment and maintaining confidentiality as needed.

• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.

• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties:

• Performs job duties below as set forth in the Electronic Code of Federal Regulations (eCFR):

  • Receives, reviews, and processes grievances, filed under the grievance procedure as set forth in § 92.8(c).

  • Coordinates the covered entity’s recordkeeping requirements as set forth in § 92.8(c).

  • Coordinates effective implementations of the covered entity’s language access procedures (LEP) as set forth in § 92.8(d).

  • Coordinates effective implementation of the covered entity’s effective communication procedures as set forth in § 92.8(e).

  • Coordinates effective implementation of the covered entity’s reasonable modification procedures as set forth in § 92.8(f).

  • Coordinates training of relevant employees (whose roles and responsibilities entail interacting with patients) as set forth in § 92.9.

• Complies with CMS Age Friendly Hospital Measure.

• Partners with clinical stakeholders and marketing/communications to co-develop patient education materials following key health literacy principles.

• Coordinates investigations collaboratively with key departments such as Human Resources, Risk Management, Quality, Patient Experience, Compliance, and Legal as applicable to complaints involving discrimination based on race, color, national origin, disability, age, and sex in healthcare.

• Reports related and substantiated allegations to Logan Health Office of Compliance which reports to appropriate authorities/government, as required by law.

• Serves as the main point of contact for state surveyors and other state/federal agencies.

• Coordinates with the marketing team to review and ensure clinic and hospital required wall posters and patient notices are up to date and displayed in patient areas per department procedures.

• Annually and timely adheres to the HHS Section 1557 Compliance Attestation to receive annual Civil Rights.

• Participates in administrative clinical rounds and committees to ensure communication with hospital leadership related to grievance resolution process.

• Participates in related auditing and monitoring activities.

The above essential functions are representative of major duties of positions in this job classification.  Specific duties and responsibilities may vary based upon departmental needs.  Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift:

Day Shift - 8 Hours (United States of America)

Schedule Details:

Please know schedules and shifts are subject to change based on patient care and department/organizational needs.

Schedule:

Logan Health operates 24 hours per day, seven days per week.  Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.