Job Summary

Pega Senior System Architect (SSA) – Smart Dispute

8+ years of experience

We are seeking an experienced Pega Senior System Architect (SSA) to work as a senior hands-on developer on Pega Smart Dispute implementations within a banking environment. The role requires strong technical expertise and the ability to work independently on design and development tasks.

Location

Hybrid working in the AEDT / AEST time zone (Sydney, Australia)

Role

Full Time Employment as a Pega Senior System Architect

Responsibilities

• Design and develop Pega Smart Dispute solutions as a senior individual contributor.
• Customize and extend OOTB Smart Dispute flows for fraud, merchant disputes, and billing errors across Credit, Debit, ATM.
• Implement case types, case lifecycle, flows, SLAs, data pages, activities, declarative rules, and UI components.
• Design and support integrations with external systems using REST, SOAP, and Kafka.
• Ensure solutions are upgrade-compatible and aligned with Visa and Mastercard rule updates (Visa ROL, MCOM).
• Design and implement parent–child case structures and bulk dispute processing.
• Perform debugging and performance tuning using Tracer, PAL, PDC, and Database Tracer.
• Configure access controls including Access Groups, Roles, and ABAC.
• Participate in Agile ceremonies, support deployments, and resolve production issues.
• Conduct peer code reviews and ensure adherence to Pega Guardrails and coding standards.
• Provide technical support and knowledge sharing within the team as required.

• Develop and maintain integrations between Pega Smart Dispute and various internal and external systems.
• Design and implement API solutions to facilitate seamless data exchange.
• Collaborate with cross-functional teams to gather requirements and translate them into functional integrations.
• Document all development processes, changes, and integrations for future reference and compliance purposes.

Experience

• 8+ years of hands-on Pega development experience.
• 4+ years of experience working with Pega Smart Dispute.
• Pega Certified Senior System Architect (CSSA) – mandatory.
• Experience with Pega Smart Dispute implementations within the financial services industry is preferred.

Skills

• Strong experience in Case Management, Integrations, SLAs, and Performance tuning.
• Strong hands-on experience with Collaboration Flow and Allocation Flow.
• Strong domain knowledge of chargeback, pre-arbitration, and arbitration processes.
• Exposure to Visa and Mastercard dispute processing is a highly preferred (e.g. VTC CS tool / VCR)
• Experience in test data preparation and use of simulation tools for testing dispute scenarios.
• Experience working in banking or financial services environments.
• Ability to work independently with minimal supervision.
• Exposure to AWS or Azure is a plus.
• Pega Smart Dispute certification/badge highly preferred.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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