Job Description Summary

As an integral member of the Dining Services team, the Manager of Retail Operations strives to foster a safe, collaborative, inclusive, and engaging experience for all students, faculty, staff, and community members at Saint Leo University. The Manager of Retail Operations is responsible for FUZ Eatery and Benedict’s Coffeehouse. General duties include supervision, scheduling and support of full-time, part-time, and student employees. This position is also responsible for menu planning, retail purchasing, and preparation of foods for Dining Services on the run program. The Manager of Retail Operations reports directly to the Director of Dining Services and provides support for all dining locations. This position has specific responsibilities for directing activities and personnel at multiple sites to perform their functions in a safe and efficient manner and complying with mandated health standards. The Manager is responsible for stepping in and assuming a “working role” of hourly Dining Service employees (prepping/cooking foods, completing customer orders and stocking service areas), when needed. The Manger of Retail Operations will be tasked with completing semi-annual market analyses, for all retail locations, ensuring maximum revenue generation, proper staffing levels and identifying regional menu trends.

Job Description

Duties and Tasks:

• Supervises assigned Dining Services personnel (orients, trains, evaluates, etc.) for the purpose of maximizing the productivity of the work force, providing adequate coverage, and ensuring adherence to health, safety, and nutritional standards of Dining Services retail operations.
• Performs labor analysis and cost control studies for the purpose of ensuring the department is operating within budget.
• Handles escalated Dining Services and staffing concerns with speed, care, and knowledge to achieve optimal satisfaction.
• Motivates staff to perform at peak efficiency and quality.
• Supports all Dining Services and catering events at Saint Leo University.
• Keeps facilities compliant with health codes, sanitation requirements, and license regulations.
• Implements special events, programs, and decorating retail locations.
• Oversees work orders, repairs and replacement needs with university maintenance and housekeeping staff.
• Assists with the preparation of newsletters, digital display boards, handouts, pamphlets and other informative materials to personnel, parents, students, and the University community.
• Coordinates and conducts production schedule and safety meetings, in-services, and workshops for the purpose of disseminating information related to the food services operations.
• Coordinates student taste tests for the purpose of evaluating student food preferences.
• Works with the Crew Leaders to supervise all retail staff and daily operations
• Identifies production and service deficiencies while creating and implementing necessary Corrective Action Plans for all retail locations.
• Directs Crew Leaders in creating weekly employee schedules for all Dining Services retail locations.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge

• An associate degree or 3 years of supervisor or management experience required. Bachelor’s degree preferred
• Equivalent experience in food service retail, purchasing and procurement, and QSR operations
• Any equivalent combination of education and experience and training that provides the required knowledge, skills and abilities. MICROS and CBORD knowledge preferred
• H.A.C.C.P. ServeSafe Certified
• Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities
• Knowledge or ability to comprehend and explain after training educational laws such as FERPA, Title IX, Clery Act, and Campus Save Act (including VAWA – Violence Against Women’s Act)

• Knowledge and appreciation for diverse populations of students with evidence of a commitment to inclusion
• Demonstrated commitment to Catholic Benedictine values and the values of Saint Leo University

Skills

• Working knowledge and application of Microsoft Office Suite: Word, Excel, Outlook, Access, Teams, MICROS POS operating systems
• Knowledge of utilizing social media platforms: Facebook, Instagram, Twitter, etc.
• Possess strong supervisory skills and organizational skills
• Able to coach and motivate student employees
• Ability to analyze complex situations and to make sound judgments and decisions
• Ability to perform with integrity in every situation
• Skilled at engaging diverse others- individually and in groups, directly and through writing, social media, and use of technology

Abilities:

• High energy professional that excels at conceptualizing and implementing, customer service, community building, communicating in various venues and modalities, effectively engaging students, and staff
• Ability to effectively manage interpersonal communication in a team environment
• Ability to balance many tasks and responsibilities simultaneously and consistently meet or beat deadlines
• Ability to manage time and stress for self and others
• Ability to conceptualize needed improvements or new initiatives, gain buy-in and collaboration, and implement them effectively and efficiently
• Ability to address conflict in a calm, deescalating, solutions focused manner
• Ability to creatively problem solve issues with students, families, and others and work diligently until there is a fair and compassionate resolution

Physical Demands: 

• Will need to be able to stand for extended periods
• Will need to be able to walk up/down multiple flights of stairs
• Will need to be able to lift to 50 pounds

Special instructions

Required documents

In addition to a resume, the following documents are required for consideration. Please upload documents in the second step of the application packet process: 

• Cover Letter
• Values Statement - (500 words or less), should highlight how your philosophy and practices fit the Mission, Vision, and Core Values of Saint Leo University. The Mission Statement, Vision Statement, and Core Values are available on the Saint Leo website at  https://www.saintleo.edu/about/mission-values.

ENVIRONMENT: 

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe, and assess.   The employee is occasionally required to lift up to 50 pounds unless otherwise specified in the job description.

NOTICE:

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any position.  Employees may be directed to perform job-related tasks other than those specifically presented in this description.  Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. 

Why Work at Saint Leo?

What it’s Like to Work Here: Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world.  Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• FREE Tuition - Employee, Spouse, and Dependents*
• Tuition Exchange Opportunity - Dependent of Employees*
• Generous Paid Leave - Sick, Vacation, and Holidays
• Comprehensive Group Health Plan (Medical, Dental, and Vision)
• Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
• 100% Employer-Funded Health Reimbursement Account
• 100% Employer-Paid Short Term Disability Insurance
• 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
• Employer-provided life insurance
• Discounted On-Campus Dining Meal Plans
• Nationwide Pet Insurance
• Flexible Spending Accounts
• 403b Retirement Plan
• Wellness Center

*Eligibility based on meeting required service period