The Red Hat Consulting Services team is looking for a Cloud Consultant with significant experience in Infrastructure to join us in Mexico City, Mexico. You will participate in customer enterprise development by helping make our solutions both practical and workable for customer businesses. You’ll lead the on-site or remote implementation of Red Hat’s technologies. As a Cloud Consultant, you will work to gain an understanding of the infrastructure and business needs of our customers, make recommendations that will lead to the resolution of their problems, and help them make strategic decisions. You will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. In this role you'll work closely with application teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities in the cloud. Work location is flexible.

What You Will Do

• Provide guidance to consultants with less experience in order to achieve set goals

• Help with the implementation of different projects on the scope

• Address the infrastructure and Cloud platforms according customer needs.

• Develop effective and efficient solutions that provide desired performance

• Coordinate the workflow among Cloud teams, users, and yourself

• Analyze and fix existing code base to address new requirements

• In this role, you will participate in the customer enterprise development by helping make our solutions both practical and workable for customer businesses.

• You’ll lead the on-site implementation of Red Hat’s technologies.

• Experiences in Openshift, Red Hat Enterprise Linux or Ansible Automation Platform.

• You’ll work to gain an understanding of the infrastructure and business needs of our customers, make recommendations that will lead to the resolution of their problems, and help them make strategic decisions.

• Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues. 

• Collaborate with other support engineers and other internal teams and external parties during the problem resolution process.

• Outstanding troubleshooting skills and passion for problem solving and investigation

What You Will Bring

• 3+ years of experience as a Cloud or Infrastructure consultant

• Experience working as a support or development engineer for a Platform-as-a-Service provider or hosting service

• 5+ years of experience working with Linux or Unix operating systems

• Proficient with Kubernetes internal architecture and sound knowledge of container technologies and the tools and challenges around them

• Experience with Red Hat OpenShift configuration, implementation, and support.

• Experience in Red Hat Enterprise Linux.

• Experience with software containers and with implementing software containers

• Experience with monitoring tools like Prometheus or Observer

• English proficiency; upper intermediate-advanced verbal, written, and reading

• Knowledge in Automation tools as Ansible Automation Platform.

• Ability to work in a high-performance and dynamic environment

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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