We’re looking for Business Process Senior Associates to join our Insurance Operations team at MBPS. In this role, you are expected to complete requests and transactions productively and accurately to meet Service Levels set by the management with the business unit.

Position Responsibilities:

• Handle ownership changes requests such as address change, beneficiary change, and name change

• Responsible for processing collateral assignment and collateral release

• Respond to general titles inquiries

• Process transfers of ownership and deceased owner requests

• Work on case corrections resulting from errors of previously processed titles changes

• Apply premium payments and deposits to policies

• Facilitate changes in payment mode, banking details, and pre-authorized checking

• Process wires, write-offs, refund, suspense clearing, premium offset and chargeback

• In charge of responding to general billing and PAC inquiries

• Conduct billing research and histories • Process disbursements transactions such as surrender, withdrawal, loans, maturities, and stale dates

• In charge of attending to general disbursements inquiries and provisioning of disbursements quotes and outputs

• Handle document review of non-conversion policy change requests

• Process basic policy change requests such as age correction, addition of child protection rider, simple dividend option changes, smoker to non-smoker change for juvenile policies, renewals, decrease and deletion of coverage, cost of insurance change, simple quotes, date of birth change (without change in age), and reinstatement that does not require underwriting

• Handle medium-complexity policy change requests such as reinstatement requiring underwriting, policy change inquiries, rider addition, addition or increase of coverage, smoker and health style changes for non-juvenile policies, rating reconsiderations, age correction, and dividend option change

Required Qualifications:

• Basic proficiency in MS Office applications (Word, Excel, PowerPoint)

• Familiarity with web browsers and common business applications

• Minimum typing speed of 35 WPM with high accuracy

• Ability to compose grammatically correct, clear, and concise written communication

• SHS and College Undergraduates (minimum 2 years completed): At least 1 year of relevant back-office experience required (e.g., data entry, document processing, administrative support)

• Bachelor's Degree holders are welcome to apply.

Preferred Qualifications:

• Above-average organizational or prioritization skills to be able to work in high-volume lanes

• Above-average level of attention to details

• Above-average problem-solving, analytical, and decision-making skills

• Adaptable to change

• A strong team player Product Specific Knowledge

• In-depth understanding of life insurance and living benefits Process Specific Knowledge

• Policy Maintenance related to Titles, Billing Changes, Disbursements, and Policy Changes
   

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid