The Red Hat OpenShift Dedicated Site Reliability Engineering (SRE) team is looking for a Software Engineer to join our global team Brno, Czech republic. In this role, you will work on Red Hat OpenShift, which is enterprise Kubernetes, as part of a team that develops and operates Red Hat OpenShift Dedicated, a public cloud service based on Red Hat OpenShift for large enterprise customers. You’ll play a key role in contributing to solutions that make Red Hat OpenShift Dedicated scalable, featureful, resilient, and secure while maintaining a balance between development and operations work. You’ll contribute to the design and development of automation software to provision, upgrade, monitor, and heal a large global fleet of Red Hat OpenShift clusters deployed across multiple public clouds. You'll participate in a global on-call rotation and help lead incident management, root cause analysis, and continuous improvement activities, managing engineering efforts against a service-level agreement (SLA) and error budget. OpenShift SRE is a sophisticated, global, fast-paced team inside the world's open source leader with constant opportunities to learn new skills and innovate new solutions to meet our customers' demands. As a Software Engineer on this team, you will directly contribute to Red Hat's success in the rapidly growing Kubernetes as a Service (KaaS) market.

What you will do:

• Design and write automation software to provision, upgrade, monitor, and heal a large global fleet of Red Hat OpenShift clusters deployed across multiple public clouds

• Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions

• Participate in the release cycles of our offerings, deploying code to integration, staging, and production environments, integrating with continuous integration (CI) and continuous delivery (CD) tooling, monitoring, and change management

• Perform software updates, peer code reviews, testing, and Common Vulnerabilities and Exposures (CVE) analysis; respond to security threats

• Interact with automated monitoring and healing infrastructure to ensure healthy environments

• Provide engineering support to Red Hat's global technical support team to resolve customer issues

• Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in our environment

• Participate in a global on-call rotation, including periodic weekend and holiday on-call duties

What you will bring:

• 3+ years of software engineering experience using object-oriented languages; Golang and Python are preference

• Experience managing Linux-based systems in a public cloud like Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure

• Commercial experience with enterprise system monitoring; knowledge of Prometheus is a plus

• Experience with container technology, Kubernetes, Openshift and configuration management tools ( Red Hat Ansible Automation, Puppet, or Chef) is a big plus

• Demonstrated ability to quickly and accurately troubleshoot systems issues

• Solid written and verbal communication skills in English

#LI-MP1

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