At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis.

This individual will have a wide range of responsibilities as part of a team responsible for identifying risk in the Marketing universe and driving strategies to manage it. This person will also liaise with the enterprise-wide Legal, Compliance and Corporate Risk functions. This person will develop business-unit specific approaches and ensure accurate and timely implementation across all risk management disciplines and all areas in the Marketing organization. 

This individual will direct the business compliance and operational risk/control activities within marketing, which may include risk assessment, controls, procedure documentation, process design, control workflow/systems, reporting, testing, remediation, and third-party management. This includes education and training for business partners to ensure compliance with, and implementation of, all U.S. federal and state rules, regulations, and regulatory trends. This individual will evaluate current operations across all Marketing business units to identify areas for enhancements and work with business partners to implement these processes. It will be this person's responsibility to understand how legal, technology, and business process changes are implemented within each business unit and evaluate potential impacts. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. 

Responsibilities 

Risk and Control Management 

• Provides education and monitors Marketing employees on the requirements of company policies and standards related to risk and control ownership, the development and execution of new products and services, and control testing. 

• Develops and implements job aids and tools to facilitate efficient completion of policy and standard requirements. 

• Ensures effective identification and implementation of controls to manage operational, financial, and compliance risks. 

• Acts as subject matter expert on efficient processes to maintain an accurate library of Marketing’s risks and controls. Manages independent post-launch oversight of initiatives and report results to Marketing executive management. 

• Oversees timely completion of control design reviews and compliance risk assessments. Monitors the risk and control environment for weaknesses and identifies solutions to improve the effectiveness and efficiency of controls. 

• Oversees timely completion of annual control testing (BUTM) plan. 

Risk Analysis and Reporting 

• Provides education and monitors Marketing employees on the requirements of company policies and standards related to Risk Reporting, Operational Risk Events, Root Cause Analysis, Consumer Complaints, and Issues Management. 

• Oversees the development and implementation of job aids and tools to facilitate efficient completion of policy and standard requirements. 

• Manages timely, accurate creation and distribution of OREs, complaints data, and monthly risk reports; discusses results with DFS Senior Leadership. 

• Oversees timely completion of consumer remediation projects. 

• Ensures a detailed escalation plan is in place for risk issues and leveraged when necessary. 

Oversight 

• Assists Senior Manager or Director with oversight of larger team via periodic coaching and review of work for employees. 

Project Management 

• Completes complex projects in the areas of Exam Management, Control Workflow and Standardization Solutions, Business Continuity Planning, Corporate and Departmental Continuous Improvement. 

• Develops, implements, and administers control standardization and workflow solutions. 

• Develops continuous monitoring exception reports for critical business processes. 

Minimum Qualifications 

At a minimum, here’s what we need from you: 

• Bachelor's Degree in Business, Marketing, or related field 

• 6+ years of experience in Financial Services, Marketing, Compliance, Internal Audit Operations, Vendor Management areas, or related field 

• In lieu of a degree, 10+ years of experience in Financial Services, Marketing, Compliance, Internal Audit Operations, Vendor Management areas, or related field 

Preferred Qualifications 

If we had our say, we’d also look for: 

• 8+ years of experience in Financial Services, Marketing, Compliance, Internal Audit Operations, Vendor Management areas, or related field 

• 2+ years of experience in People Management 

• Certification in Control Self-Assessment, Certified Internal Auditor, Certified Public Accountant (CPA), Certified Regulatory Compliance Manager