The Opportunity

This role of Product Manager  will be handling the end-to-end product development process of Saving Proposition (idea creation, development, implementation, launch and monitoring) by driving strategic product initiatives that balance client and distributor needs while ensuring company margin goals are met. The role is also responsible for ensuring the customer and distributor product experience is strong and favorable and melds with other key priorities of the company (digital, distribution growth, expense efficiency).

Responsibilities

• Responsible for the design of new product, research on customer insights, assessment of product marketability and competitiveness, system installation, conduct of new product trainings & road shows
• Manage the end-to-end product development process from product conceptualization to launch, ensuring delivery of all the cross-functional product team members' deliverables
• Implement a more efficient product-based operations processes to ensure good customer experience and eliminate customer pain points
• Engage and coordinate with key bank partner personnel in getting buy-in of new products being developed
• Work with the Savings Head in the creation and implementation of strategic initiatives of the team. 
• Responsible in monitoring the performance of products including creation of programs and strategies that will influence target behavior
• Monitor product behavior and manage implementations identify of changes / enhancements that will ensure continued financial viability and relevance to the market/s served
• Create product positioning decks, tools and learning modules focused on needs-based positioning angles to help the distributors gain better appreciation of the technical vs commercial side of the product
• Handle the development of needs-based sales tools and calculators to support the positioning and launch of new products
• Oversee the content and execution of product materials through customer-friendly and easy-to-understand language
• Create competitor comparison materials aimed at highlighting the key selling points and translate them into sales positioning spiels
• Act as resource speaker for client-facing events and provide assistance during sales calls/presentation for cases with significant business potential
• Monitor market updates related to new laws and regulations, new competitor product offerings, market trends, and other relevant news that may be translated into position/selling angles that distributors can use as sales pitch
• Ensure timely resolution of product-related client and distributor concerns

How will you create impact?

The role will contribute to the business by delivering quality and timely product solutions that meet customer needs, and overseeing products from concept to launch. The role will also support the fulfillment of Manulife’s brand promise by ensuring a seamless product experience for all key stakeholders – customers, distributors and employees – both at point of purchase, and through the entire product lifecycle.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Graduate of a bachelor degree preferably Marketing, Management, Business Administration or other equivalent field
• Working knowledge of financial services industry/ insurance industry
• Preferable with deep knowledge understanding of insurance products and services
• Excellent organizational and project management skills, with the ability to handle multiple projects at the same time
• Highly developed analytical, communication & interpersonal skills
• Ability to interact with and influence people at all levels of the organization
• Excellent presentation skills, with the ability to build rapport with the audience
• Customer-Centric oriented

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid