We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

• Help manage all aspects of the Benefits administration process, including but not limited to:
• Research, resolve and respond to escalated benefits inquiries from employees, managers and HR requiring specialized benefits knowledge
• Providing benefit plan interpretation based on predetermined guidelines from Benefits Administration Lead and Benefits Manager
• Supporting all escalations relates to benefits processes including open enrollment, new hire/terms processing, life events, etc.
• Review documentation for life status changes and other transactions requiring documentation verification
• Performs regular quality checks of benefits-related data, ensuring the accuracy of all benefits enrollments and data in Workday to provide vendors with accurate enrollment and eligibility information
• Assists with the open enrollment process including testing configuration, providing necessary reporting to vendors, and answering employee questions.
• Communicate daily with Benefits Administration Lead on productivity, quality & availability,
• Conducts vendor and HRIS audits to ensure accuracy of Benefits records and resolves discrepancies in a timely manner
• Seek to continuously develop and improve personal levels of knowledge and expertise, coordinating with the Benefits Administration Lead & Benefits Manager for training as required.
• Identify communication and operational issues arising during day-to-day administration activities, making recommendations for process improvements to continuously improve efficiency and customer service.
• Provide support to Benefits Administration Lead and Benefits Manager for special projects, including open enrollment, annual benefit statement production, performing research and other tasks as needed
• Maintain employee confidentiality at all times
• Other duties as assigned  

• Minimum of 1 year experience in benefits administration
• Minimum of 1 year experience using an HRIS
• Working knowledge and understanding of HIPAA, FMLA and other applicable legislation
• Excellent written and verbal communications 
• Strong customer service and interpersonal skills
• Handles sensitive and confidential information with discretion
• Strong attention to detail and quality

• Education: Bachelor’s Degree in Human Resources or related degree
• Ability to easily and effectively communicate complex information in a meaningful manner
• Ability to work collaboratively with peers internally and external business partners
• Highly organized with strong attention to detail and strong follow-through skills
• Ability to manage concurrent projects and/or programs
• Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment
• Ability to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines
• Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

As an Affirmative Action and Equal Opportunity Employer, all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $48,400 - $77,000