• The Regional IS Process Manager will develop a factory mindset by focusing on process optimization and efficiency at region level

• Responsible for the continuous improvement of Information System (IS) processes within the region and works in consultation with the sites. They are responsible for optimizing work procedures while also ensuring the compliant application of internal control principles.

• Promote, implement, and deploy tools, functionalities, best practices, SSC indicators, and standard processes of the Group's IS function to increase the productivity and performance of the IS Activities.

  • Examine and analyze work instructions and procedures for each SSC function and liaise with the sites

  • Standardize IS processes to anticipate growth in their area of responsibility. Propose improvements and comparative analyses with other Regions.

  • Implement productivity measures and the service level agreement with the sites and perform monthly monitoring of SSC/Regions performance.

  • Monitor and report on IS indicators via the validated roadmap and follow the implementation of the action plan

Efficiency and process optimization

• Support others and encourage others to do the same (learn from each other, share best practices and lessons learned) within IS / IT community (region/globally); force Knowledge Sharing / Best-practices 

• Enable regular communication opportunities (e.g. email newsletter, webcast/town hall meetings) of IS / IT community within the region

• Responsible for usage of common document management system / storage (e.g. share drives / templates)

• Liaison with Group IS Process Manager to align regional with group standards and activities

• Regular alignment/interaction with relevant Group IS, SSC Finance (e.g. Process Management), Regional IS SSC Process Manager community and HR SSC/ND on trends and upcoming major developments

Continuous Improvement

• Contribute to improve business efficiency through a better usage of IS/IT SSC solutions within region

  • Ensure regular communication (share news, collect business requirements) with business stakeholders / key users (for example recurring key user meeting; newsletter) for all functional areas is in place

  • Support Key User management (define standard onboarding, regular meetings/information in place)

  • Define and support key user onboarding procedure

  • Propose training paths for Key Users. Train in Comp@ss domains.

  • Organize local documentation vs Group documentation available

• Encouraging IS / IT organization within region to contribute to continuous improvement (e.g. via Improvement Proposal) and promote/praise good practices

IS Service Management (tools & procedures)

• Ensure usage of Valeo IS Incident Management (Red Alert / PDCA) for major IS / IT issues

• Support implementation of Standard Changes (ITIL: A pre-authorized change that is low risk, relatively common and follows a procedure or work instruction) using ITRR (IS End User Request portal)

• Lead implementation of recurring business requests using defined procedure and tool (e.g. Standard Request via ITRR; definition and usage of default technology like SAP to spreadsheet or RPA)

• Make sure that support concept for each IS / IT application and service is in place

Project Governance / Framework

• Define standards for business demand management (analysis, prioritization, categorization)

• Orchestrate overall IS / IT project / program high-level overview within region (e.g. list of planned, ongoing, completed projects per year, quarter)

• Define project governance and ensure standard methodology is being used 

  • Standard project phases (including initiation, plan, design, build, test, GoLive)

  • Responsible for standard project initiation phase (e.g. simplified “business case” form?)

  • Ensure standard project roles included (e.g. default members per IS/IT area considering project size) across the IS / IT organization (e.g. Regional IS Manager, Regional IS SSC Manager, Cybersecurity, external partners) and related business stakeholders (e.g. Controlling)

  • Ensure that support concept is in place after post-GoLive support phase

• Promote usage of ISPM methodology as appropriate