Skill required: Marketing Operations - Customer Service Technology
Designation: Campaign Management Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Customer support agents are responsible for answering live, customer chats directly in the platform. • Provide front-line chat support for all users, answering Tier 1 requests (informational, platform usage instructions, manage/access requests, etc). • Submit support tickets to SPAA Customer Success for break/fix solutions • Adhere to departmental SLA’s, workflows, and processes • Work with publishers, brands, agencies to ensure campaigns launch without a hitch • Collaborate with others on the team to improve the customer’s experience • Escalate potential product issues or customer churn risks • Understand provide accurate Help Articles for customers as needed Customer support agents are responsible for answering live, customer chats directly in the platform.
What are we looking for? Requirements: -       Excellent english-speaking customer service communication -       Experience using a project management software like Hubspot, JIRA, Trello, or Salesforce -       Experience with Admin-level access supporting a SaaS product •Candidate having knowledge and Hands on experience project management software like Hubspot, JIRA, Trello, or Salesforce and Admin-level access supporting a SaaS product is an added advantage .
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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