Linklaters

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

The successful contractor will join Linklaters’ Technology and Data team as part of a high-performing Business Analysis capability, supporting global business change and technology programmes.

You will play a key role in a HR case management initiative, helping to standardise processes across multiple countries and support the transition to a centralised service model. You will work closely with HR stakeholders to bring structure to complex, locally defined processes.

You will lead the translation of workshop outputs into clear, traceable requirements, supporting both near-term system configuration and future solution selection (RFP). Your work will enable consistent, scalable processes and support decision-making for long-term platform implementation.

You will operate independently, manage senior stakeholders and deliver high-quality analysis that drives alignment and measurable business outcomes.

Key Skills Required

• Requirements Gathering
• Communication
• Problem Solving
• Process Mapping
• Agile and Waterfall Methodologies
• Gap Analysis
• Stakeholder Management
• Workshop Facilitation
• Business Process Improvement
• Collaboration

Responsibilities

• Deliver business analysis across the full project lifecycle, including problem definition, requirements, process mapping, and UAT support
• Structure and standardise outputs from country HR process workshops to create consistent, comparable deliverables
• Translate workshop outputs into clear, solution-ready requirements to support HR case management and future RFP activity

• Ensure traceability between current-state processes and future-state requirements
• Develop global process maps and standardised task lists across multiple locations
• Identify common processes and highlight regional variations to support standardisation and transition from onshore to nearshore
• Contribute to shaping a process-aligned delivery model for HR case management
• Run workshops with diverse stakeholder groups across locations (in-person and virtual)
• Elicit and document functional and non-functional requirements across Agile and Waterfall delivery
• Support testing activities by defining acceptance criteria and reviewing test outputs
• Identify risks and issues and work with the team to resolve them
• Manage complex stakeholders and drive alignment to agreed outcomes

Experience required

• Experience delivering business analysis within HR Services, HR transformation or HR process mapping
• Strong experience translating business processes into system requirements, ideally for case management platforms (e.g. workflows, case routing, service catalogues)
• Solid process mapping capability using BPMN or equivalent, with a focus on standardisation and managing variation
• Experience supporting RFP or vendor selection processes with structured requirements and scope inputs
• Proven experience working across multi-country environments with complex stakeholder landscapes
• Excellent understanding of business analysis tools and techniques across the full delivery lifecycle
• Ability to define functional and non-functional requirements to support system configuration and selection
• Strong stakeholder engagement and workshop facilitation skills
• Clear and confident communication, able to translate between business and technical teams
• Experience with tools such as Azure DevOps, Mural, Visio, and standard BA techniques (UAT, BDD, workshops)
• Comfortable working in ambiguous environments and shaping outputs as work evolves
• Solid attention to detail with a focus on consistency and traceability

Technical Skills

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to this role must be directed to the recruitment team ( [email protected]) and not partners, practices or stakeholders.