Claim Investigator Specialist

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Head of Customer and Marketing Strategy with the resources to solve critical problems for the future of our business, which is why we need you. 

What motivates you?

• Investigate life insurance claims to determine their legitimacy and ensure they meet policy requ
• Verify the authenticity of documents such as medical report,death certifictes and beneficiary statements
• Surrounding hospital check and random check to health facilities, Send and follow up Doctor Investigation (DI) to health facilities
• Report suspicious activity to the appropriate authorities and cooperate with investigations
• Compile reports on team performance, investigation outcomes, and identified trends

We are looking for someone with: 

• Bachelor's degree in business, criminal justice, or a related field (or equivalent experience).
• Investigaive experience (typically 2-4 years ) in ivestigative work,preferably in the specific industry
• Experience in managing complex invetsigations
• Technical Skills : Ability to analyze data and evidence,interpret findings,and present conclusions
• Strong leadership and interpersonal skills to motivate and guide your team
• Project management skills to keep investigations on track and meet deadlines

Nice to Haves: 

• Ability to build and manage relationships with the key internal stakeholders 

On the job you will: 

• Assist in the end-to-end product development process, from regulatory approval to implementation and monitoring.
• Collaborate with proposition, actuarial and underwriting teams to develop product pricing, risk assessments, and profitability analyses.
• Work with marketing and sales teams to develop product positioning, promotional strategies, and sales support materials.
• Ensure compliance with regulatory requirements and industry standards throughout the product development process.
• Prepare and present product proposals, business cases, and performance reports to related stakeholders
• Support the creation of policy documents, training materials, and other product-related documentation.
• Provide guidance and support to junior team members and assist in their development.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better

• A leadership team dedicated to your growth and success 
• A bold ambition and set of goals to be a leader in driving transformation in our industry 
• Our best. Every day. 

Learn more about opportunities with us at jobs.manulife.com    

Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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