Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Teradata Administration
Good to have skills : Teradata Vantage
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 yrs of full education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of applications and systems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure the smooth functioning of critical business systems. - Troubleshoot and resolve technical issues in a timely manner. - Collaborate with cross-functional teams to identify and solve issues. - Manage and prioritize support tickets and incidents. - Conduct root cause analysis and implement preventive measures. - Ensure adherence to service level agreements (SLAs) and resolve escalations. - Document and maintain knowledge base articles for issue resolution. - Provide technical guidance and mentorship to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Teradata Administration. - Good To Have Skills: Experience with Teradata Vantage. - Strong understanding of database management and administration. - Experience in performance tuning and optimization of Teradata databases. - Knowledge of Teradata utilities and tools for data extraction, loading, and backup. - Experience in troubleshooting and resolving database-related issues. - Familiarity with Teradata architecture and components. - Excellent problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Teradata Administration. - This position is based at our Bengaluru office. - A 15 yrs of full education is required.

15 yrs of full education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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