Why Choose Us?  
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. 
 

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.   

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.  

At the American Red Cross, your uniqueness can shine!   

WHAT YOU NEED TO KNOW (Job Overview): 

As a Collections Manager you will use your leadership, compassion, and customer service skills to lead our blood collection team to going above and beyond ensuring that all donors have the best experience possible. Our Managers drive for results and serve others with a high level of respect for our staff and the donors we value.  

To learn more about the Blood Collection team and how we serve the community, watch this short video: rdcrss.org/lifesavingrole     
 

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): 

• This position will oversee the Peoria, Quincy, Bloomington, and Effingham Donor Centers.

• Manage the collection operations within the territory to ensure achievement of annual collection goals in the most cost efficient and effective manner possible.  

• Establish and oversee deployment of appropriate staffing levels to ensure the efficient and effective collection of blood and blood products to meet annual collection goals and regional patient need.  

• Develop and supervise departmental supervisors and other collections staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and hiring and firing decisions, to enhance success of operation and minimize turnover.  

• Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success.  

Pay Information:

• Pay is based on experience 

WHAT YOU NEED TO SUCCEED (Minimum Qualifications): 

• Minimum 5 years of related experience or equivalent combination of education and related experience required. 

• 3 years of supervisory or management experience required 

• Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems and implement appropriate solutions, and assimilate information quickly.  

• Ability to work independently while developing functioning teams among staff.  

• Excellent interpersonal, verbal, and written communication skills to deal with all levels of staff, hospital personnel, physicians, volunteers, and donors.  

• Basic computer skills are required. Must be proficient with Microsoft office applications.  

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): 

• 5 plus years management experience in healthcare field 

 
BENEFITS FOR YOU: 

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. 

• Medical, Dental Vision plans 

• Health Spending Accounts & Flexible Spending Accounts 

• PTO:  Starting at 15 days a year; based on FLSA status and tenure 

• Holidays:  11 paid holidays comprised of six core holidays and five floating holidays 

• 401K with match 

• Paid Family Leave 

• Employee Assistance 

• Disability and Insurance: Short + Long Term 

• Service Awards and recognition