<ARDx事業部> Field Support Specialist

Posted:
7/16/2024, 5:00:00 PM

Location(s):
Osaka, Osaka Prefecture, Japan ⋅ Osaka Prefecture, Japan

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

     

JOB DESCRIPTION:

  • Our main business is field support (60%) of our diagnostic equipment (gene testing equipment, etc.), regular maintenance (20%), and general repair (20%))

  • (6割)定期保守点検  (2]) 修理全般 (2])の実務を担当する

  • Supporting the demonstration of inspection equipment and the safe and proper use of customers

  • Our main mission is not only technical support, but also building good communication, building a relationship of trust with customers, and raising customer satisfaction and repeat operations.

  • Understand customer needs and issues and provide useful information solutions

  • Keep an eye on the trends of competitors, share information internally, and utilize various tools to improve the progress of business steps

  • Respond to complaints in accordance with the Abbott Division's procedures in accordance with the Pharmaceutical Affairs Law

BASIC QUALIFICATIONS | EDUCATION:

  • Academic background, college graduate, college of technology, graduate school

学歴 大卒者、高等専門学校、大学院

  • Qualification First-class driving license Ordinary car required

  • 運転免許普通自動車

PREFERRED QUALIFICATIONS:

  • Experienced in testing equipment, medical equipment industry, service engineer preferential treatment

検査機器、医療機器業界経験者、サービスエンジニア経験者 優遇

  • PC skills (Exel, Word, PowerPoint, etc.)

  • スキル(ExelWordPowerPoint等)

COMPETENCIES:

  • Build good communication with customers through technical support

  • Good communication within the company

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

ID Infectious Disease

        

LOCATION:

Japan > Osaka-shi : 2-2-13, Hirano-cho, Maruito Sakaisuji Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

Abbott

Website: https://abbott.com/

Headquarter Location: Illinois City, Illinois, United States

Employee Count: 1001-5000

Year Founded: 1944

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Biotechnology ⋅ Emergency Medicine ⋅ Genetics ⋅ Health Care ⋅ Health Diagnostics ⋅ Manufacturing ⋅ Medical ⋅ Medical Device ⋅ Nutrition ⋅ Pharmaceutical