About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.

What you’ll do 

We are seeking a Governance and Packaging Associate Manager to lead the transition of tools management services from an incumbent service provider to our internal operations. This role involves overseeing the entire lifecycle and packaging services of IT tools, ensuring seamless integration and optimization. The ideal candidate will have extensive experience in tools management, project management, and service transitions, with a strong ability to handle complex migrations while maintaining operational efficiency and effectiveness.

This role requires candidates to have Australian citizenship with preference to those with security clearance.

Key responsibilities

Transition Management

• Lead the transition of tools management services from the incumbent service provider to internal teams, ensuring a smooth and effective migration process.
• Develop and execute a comprehensive transition plan, including timelines, milestones, risk assessments, and contingency measures.
• Collaborate with the incumbent provider to gather detailed documentation, configurations, and knowledge transfer materials related to the tools.
• Facilitate knowledge transfer sessions and training for internal teams to ensure they are well-prepared to manage and support the tools post-transition.

Tools Management and Lifecycle

• Oversee the management of the tools management zone, including the lifecycle of IT tools from acquisition to decommissioning.
• Develop and implement processes for tool acquisition, deployment, maintenance, and retirement.
• Ensure tools are updated and patched according to best practices and organizational policies.
• Monitor tool performance and utilization, making recommendations for improvements or upgrades as needed.

Packaging Services

• Manage the packaging and distribution of IT tools, ensuring that they are properly configured, tested, and ready for deployment.
• Develop and maintain packaging standards and procedures to ensure consistency and quality in tool deployment.
• Collaborate with application and infrastructure teams to ensure seamless integration of tools into existing environments.

Incident Management and Troubleshooting

• Act as the primary point of escalation for complex issues related to tool management, packaging, and transitions, providing expert troubleshooting and resolution.
• Develop and enforce incident management protocols for handling tool-related incidents and disruptions.
• Conduct root cause analysis for recurring issues and implement corrective measures to prevent future occurrences.

Documentation and Compliance

• Create and maintain comprehensive documentation for tools management processes, including lifecycle procedures, packaging standards, and transition plans.
• Ensure that tools management practices comply with internal policies, industry regulations, and data protection standards.
• Prepare reports and documentation for audits, compliance reviews, and performance assessments.

Collaboration and Communication

• Work closely with IT teams, including infrastructure, development, and support, to ensure effective management and integration of tools.
• Provide technical guidance and support to internal teams, ensuring smooth operation and support of tools.
• Communicate effectively with stakeholders, providing regular updates on transition progress, tool performance, and any issues encountered.

Vendor Management

• Manage relationships with tool vendors and service providers, ensuring timely support, updates, and issue resolution.
• Oversee licensing agreements, ensuring compliance with vendor contracts and managing renewals as needed.

Project Management

• Lead project initiatives related to tools management, including transitions, upgrades, and optimizations.
• Manage project timelines, deliverables, and resources to ensure successful completion of tools management projects.

Here’s what you need

• 7+ years of hands-on experience in managing IT tools, including lifecycle management, packaging, and transitions
• Proven experience leading transitions of tools management services from external providers to internal teams
• Strong knowledge of tools management best practices, including lifecycle management, packaging, and deployment.
• Expertise in tools management platforms and technologies, including lifecycle management, packaging solutions, and deployment tools will be highly regarded
• Proficiency in project management methodologies and tools, with experience in managing complex transitions is an advantage
• Familiarity with scripting and automation tools (e.g., PowerShell, Python) for tool management tasks is preferred

Benefits of working at Accenture:

• Holistic well-being program including health insurance
• Life & Salary Continuance Insurance
• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Equal Employment Opportunity

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement for Australia:

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.