At Genmab, we’re committed to building extra[not]ordinary futures together, by developing antibody products and pioneering, knock-your-socks-off therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people who are caring, candid, and impact-driven to our business, which is innovative and rooted in science, we believe that being proudly unique, determined to be our best, and authentic is essential to fulfilling our purpose.

The Role

The Sr. Director of US Business Information Services is a critical position on the Customer Engagement and Insights leadership team responsible for guiding decision-making within the US Market.  This role will lead a team of 7 individuals focused on three functional pillars of Business Information Services: data strategy and governance, Customer Relationship Management (CRM), and Digital operations and analytics.  This individual will be critical in leading a team focused on developing and implementing data strategy and governance to ensure that data acquisition and utilization are aligned with the overall strategy of the US Market.   This role will also be responsible for collaborating closely with the Sr. Director, Digital Strategy to evolve the digital strategy and operations based on analysis provided by the team to allocate future investments.  In addition to the role scoped above, this individual will partner with the sales and marketing leadership team to ensure all CRM tools are developed and aligned with the US Market's strategic goals.  This incumbent in this role will partner closely with sales, marketing, market access, data science, medical affairs, global teams, clinical teams, and Information Technology (IT) to ensure business information in the US Market is accessible and executed in alignment with the strategic vision of the US market. 

Responsibilities

• Develop an overall Business Information Systems strategy and roadmap with critical milestones to enhance current capabilities within all pillars of the function (data, digital, and CRM) continually evolving as business needs expand.
• Evaluate synergies and efficiencies across the global and US teams to streamline data, tools, and processes for the Insights and Analytics team to derive insights that enable decision-making (ie: data warehouse, data acquisition, business rule creation)
• Develop and execute a comprehensive data strategy that aligns with the overall business goals and objectives of the US Market
• Lead a team responsible for defining and implementing data governance policies and procedures to ensure data accuracy, consistency, and security
• Develop and evolve data strategy to ensure the procurement and utilization of data are robust to utilize in key decisions (ie: field force expansion, shift in strategic direction, analytics to support a brand narrative, etc.)
• Translates patient needs into new and enhanced product features for product teams; maintains roadmaps for digital engagement products.
• Lead the team responsible for executing the digital strategy focused on developing operational efficiencies while providing analytic performance metrics to optimize future digital placement and deployment.
• Provide oversight and guidance for processes integral to the US market operations including source file management, business data stewardship for master data management, field roster, etc.
• Explore and implement innovative approaches to create a ‘best in class ‘approach to master data management, sales force automation, business intelligence, and digital operations within the BIS and US market
• Provide leadership and strategic perspective to develop, deploy, and train field-based sales force automation, CRM, portals/applications, and other systems and processes
• Ensure that strategy is the backbone for all operations, tools, and processes (ie: CRM, digital, data, etc.) so that measurement can directly lead to business impact.

Requirements

• 12 years of professional experience
• Industry experience required
• Bachelor’s degree required.  An advanced degree is a plus.
• Strong leadership and followership
• Strong understanding of data strategy and governance
• Experience with data sets including specialty pharmacy, specialty distributor, chargeback, medical claims, third-party media, and other syndicated data available.
• Ability to ensure technical information and knowledge is translated back into the impact on the business
• Demonstrated experience partnering with multiple functions across the entire spectrum of a business unit including Medical Affairs, Compliance, Field Sales, Marketing, Market Access/Trade, Information Technology, and Finance.
• Proven CRM experience and understanding of sales force marketing cloud is required
• Proven in-depth knowledge of sales, training, marketing, and operations is required
• Proven ability to problem solve, remain flexible, have situational adaptability, and multi-tasking while high focus on executing the job on requirements and deliverables a must.
• Ability to effectively manage and delegate project work
• Ability to prioritize to meet critical deadlines effectively
• Ability to lead a team across a matrix organization
• Strong sense of urgency
• Strong written and oral communication skills to senior levels of leadership
• Ability to create and execute team vision

Where you will work: The role is hybrid – 3 days in our Princeton, NJ office.

For US based candidates, the proposed salary band for this position is as follows:

$204,375.00---$340,625.00

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as bonuses.

About You

• You are passionate about our purpose and genuinely care about our mission to transform the lives of patients through innovative cancer treatment
• You bring rigor and excellence to all that you do. You are a fierce believer in our rooted-in-science approach to problem-solving
• You are a generous collaborator who can work in teams with diverse backgrounds
• You are determined to do and be your best and take pride in enabling the best work of others on the team
• You are not afraid to grapple with the unknown and be innovative
• You have experience working in a fast-growing, dynamic company (or a strong desire to)
• You work hard and are not afraid to have a little fun while you do so

Locations

Genmab leverages the effectiveness of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are designed as open, community-based spaces that work to connect employees while being immersed in our state-of-the-art laboratories. Whether you’re in one of our collaboratively designed office spaces or working remotely, we thrive on connecting with each other to innovate.

About Genmab

Genmab is an international biotechnology company with a core purpose guiding its unstoppable team to strive towards improving the lives of patients through innovative and differentiated antibody therapeutics. For more than 20 years, its passionate, innovative and collaborative team has invented next-generation antibody technology platforms and leveraged translational research and data sciences, which has resulted in a proprietary pipeline including bispecific T-cell engagers, next-generation immune checkpoint modulators, effector function enhanced antibodies and antibody-drug conjugates. To help develop and deliver novel antibody therapies to patients, Genmab has formed 20+ strategic partnerships with biotechnology and pharmaceutical companies. By 2030, Genmab’s vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO™) antibody medicines.

Established in 1999, Genmab is headquartered in Copenhagen, Denmark with locations in Utrecht, the Netherlands, Princeton, New Jersey, U.S. and Tokyo, Japan. 

Our commitment to diversity, equity, and inclusion

We are committed to fostering workplace diversity at all levels of the company and we believe it is essential for our continued success. No applicant shall be discriminated against or treated unfairly because of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information. Learn more about our commitments on our website. 

Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com).

Please note that if you are applying for a position in the Netherlands, Genmab’s policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.