The Sales Support Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Responsible for supporting sales teams in driving sales production and executing sales strategy and initiatives.
• Drives sales plans and practices that will deepen relationships with banking clients
• Executes sales momentum strategies by leading tactical sales initiatives such as impact calls and review and assessment of RM performance to upgrade talent and drive business results
• Drives portfolio growth within covered markets by ensuring the sales teams identify cross-sell opportunities and deepen relationship with internal partners to increase client acquisition
• Supports protocols and training set by the Market Director to enhance the sales team career path and continued development
• Builds resources to provide guidance and support for the sales teams to offer an exceptional client experience.
• Partners with operations, legal and risk to overcome barriers where appropriate; include but not limited to escalations, and/or exception approvals
• Provides guidance on day to day activities and sales production
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of financial services sales experience and sales management experience

Education:

• Bachelors degree, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The role oversees multiple teams that are responsible of Internal Control Wealth Management Business Governance and Compliance, Operational Processes of Wealth Management and Compliance for the different Business in Wealth Management. This person will be responsible of the implementation Policy across Wealth Management segments, responsible of enhancements of operative processes in Control Team, will design and implement the correct performance of transitions in Wealth Management Business, responsible of regulatory changes, among others. The role is responsible of determine the strategy, define the processes and ensure that the execution is done correctly to guarantee that the processes and controls are in compliance with regulation and policies. With the joined of the new segment of Trust, the volume and scope of responsibility to be in full compliance with local regulation and policies is necessary. This person requires high level of speaking skills, a solid networking across the business and outside it, a strong leadership to make things happened and a strong knowledge about the process, policies and regulation applicable to the business.

Carriers: Engineering, Accounting Management, Finance and Business Administration.

Experience: More than 10 years in the Banking Industry.

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Job Family Group:

Commercial and Business Sales

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Job Family:

Commercial Sales Support

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Time Type:

Full time

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