Duties Include

Maintain communication with the Client, Food & Beverage Managers, and Kitchen Managers. Able to read and interpret BEO’s position oversees and is accountable for catering & restaurant inventory needs, and proper rotation of product and production procedures.

When applicable will be required to be creative in designing and creating décor and display for merchandising of product Accountable for customer service and resolving customer complaints to the satisfaction of the guest; analyzes and resolves all guests and associate problems with the assistance and approval of supervisor. Understands and can describe menu offerings, packaging, and pricing to the team and guests.

Ensure a successful client event by routine and thorough checking of food standards, room set up and on-time service with the result of client satisfaction.

Assist with monitoring and managing all catering staff to assure that all are following.

Assist with resolving any client concerns that arise before and during the event.

Assist with creating and managing staffing assignments for banquets and catered events.

Assist with training all staff to achieve Van Andel Arena Restaurant & Catering standards.

Assist team with preparing and distributing banquet event orders to all departments as required.

Assist with processing all banquet event orders, monitoring changes, client requests and special needs.

Assist with the monitoring of all catering events from start to finish.

Assist with event reports.

Assist with check-ins for events.

Other duties as assigned.

Supervisory Responsibilities

Must be able to lead, communicate, work alongside with as well as and delegate staff effectively and positively. Attention to detail and consistency of procedures and processes. Oversees banquet processes. Must be able to collaborate professionally with peers in other departments. Ensure that team members are ready to work, well groomed, in full uniform, mentally alert, and knowledgeable regarding policies, procedures, and banquet food and beverage menu items.

Education and/or Experience

High school diploma or equivalent Food and beverage service experience required.

Must be able to pass Background and References checks.

Excellent customer service, communication, planning, organizational and inter-personal skills, and ability to multi-task.

Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.

This position may require work inside or outside of the building, as needed by events. Regular lifting, carrying, pushing and pulling minimum of 40 lbs.

Manual dexterity to operate office equipment such as a computer or cash register is required Constant standing, walking, stooping, reaching. Handling of food and chemical product. Ability to work extended hours productively in a fast-paced, very physically demanding environment.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.