Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Python (Programming Language)
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Service Management Representative, you will manage the delivery for IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will provide operational support, ensuring that production systems and devices are online and available. This position offers an opportunity to contribute to the smooth functioning of IT operations and ensure the availability of critical services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Ensure client satisfaction by delivering high-quality IT production systems and services. - Manage the infrastructure service management lifecycle. - Support the availability and reliability of production systems and devices. - Monitor and respond to incidents, ensuring timely resolution. - Collaborate with cross-functional teams to identify and implement improvements in service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language). - Good To Have Skills: Experience with cloud technologies. - Strong understanding of IT service management principles and best practices. - Experience in incident management and problem resolution. - Knowledge of ITIL framework and its application in service management. - Familiarity with monitoring tools and techniques for proactive system management. Additional Information: - The candidate should have a minimum of 2 years of experience in Python (Programming Language). - This position is based at our Ahmedabad office. - A 15 years full-time education is required.

15 years full time education

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