Manager, Data Governance
As the Manager, Data Governance, you will be responsible for building and leading our data governance initiatives, primarily within Salesforce, ensuring that all data is clean, accurate, and a reliable source of truth across the organization. You will guide system owners and collaborate across multiple departments, including Billing, CSR, and Salesforce admin teams. This role is crucial for improving Billtrust’s data accuracy and reliability, with the opportunity to drive high-impact decisions across the business.
What You’ll Do:
- Lead and manage a small team focused on executing the data governance strategy.
- Develop and implement a data governance strategy for Salesforce and other key business systems.
- Oversee Salesforce as the primary system of record, ensuring data is accurate, clean, and reliable.
- Identify and resolve critical data issues, such as duplicate records and field inconsistencies.
- Collaborate cross-functionally with departments like Data Analytics, Revenue Operations, Billing, Product, teams to ensure alignment and support for data initiatives.
- Organize and lead monthly data governance meetings to report on progress, strategies, and improvements.
- Manage new account creation, data change requests, and maintain a system free of duplicate records.
- Guide system owners in maintaining the integrity and accuracy of key data elements.
- Assist in field justification exercises for business systems such as Salesforce with stakeholder groups.
- Lead data governance activities, including data quality assessment, cataloging, lineage, stewardship, security, and ethics.
- Ensure standardization of data definitions, formats, and metadata across systems.
- Implement tools and processes to monitor and improve data quality continuously.
- Provide regular reports and communication on data governance initiatives.
- Create and maintain standard operating procedures (SOPs) for Salesforce record reviews, including service level agreements (SLAs).
- Ensure the team meets SLAs while continuously improving overall data quality.
What You’ll Bring:
- Bachelor’s degree (or equivalent experience) - 5+ years of relevant experience in Data Governance
- Salesforce expertise: Proven experience managing Salesforce as a primary system of record, ensuring data cleanliness and accuracy.
- Leadership experience: Demonstrated ability to manage a team, collaborate cross-functionally, and influence stakeholders across different departments (e.g., billing, CSR, Salesforce admin teams).
- Data accuracy and remediation skills: Experience in identifying and resolving issues with critical data elements, such as duplicates, incomplete records, and field justifications.
- Cross-functional experience: Ability to work closely with multiple teams to drive data governance initiatives and ensure alignment.
- Analytical mindset: Strong understanding of data metrics, reporting, and how to leverage data to influence business decisions.
- Excellent communication and organizational skills: Able to run monthly data governance meetings and report on improvements, strategy, and alignment.
- Industry experience in SaaS or Fintech is preferred, though relevant experience from other industries will be considered.
The expected base salary range for this position is $100,000 - $115,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for!
What You'll Get:
- Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
- A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
- Flexible Working Hours: We support your lifestyle- the results are what count.
- Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
- Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
- Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
- Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
- Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
- Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
- Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
Who We Are:
Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote