Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

The Director Property Tax has direct responsibility for all aspects of property tax operations. The Director Property Tax leads a team of Supervisors and Managers that have direct responsibility for ensuring tax parcel and payee data is loaded correctly at transfer, ensuring loans are contracted for tax monitoring in a timely manner, ensuring escrowed property taxes are paid on time, ensuring non-escrowed loans are searched at least annually for delinquencies, management of the tax sale process and all other supporting property tax functions in accordance with applicable regulatory and investor guidelines. 

The Director Property Tax acts as an internal liaison with other cross-functional departments to ensure our processes are properly aligned with all business needs and serves in a client, investor, and regulator-facing role when necessary.

• Sr Manager Property Tax
• Manager Property Tax
• Supervisor Property Tax

• Oversee and direct all processes in the Property Tax department.
• Proactively and effectively manage all vendors involved in administering the property tax process. Develop and deliver scorecards to vendors, holding them to SLAs and reporting and escalating out of standard performance.
• Develop and maintain policies and procedures for all business processes.
• Direct analysts to develop and maintain all necessary reporting for all business processes.
• Execute and maintain reports for external clients. Perform ad hoc queries, as necessary.
• Management of routine staffing, hiring, coaching, and personnel management, ensuring productive and accurate execution of all business processes.
• Develop team goals and meet with direct reports monthly.
• Solves problems rapidly and cost-effectively with minimal disruption.
• Meet all required deadlines and think outside the box to solve problems.
• Prepare and deliver client, investor, and regulator-facing presentations, as necessary.
• Performs related duties as assigned by senior leadership.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

• Bachelor’s degree preferably in business/accounting.
• 8+ years’ related experience.
• Minimum of 5 years directly managing escrow functions.
• Strong project leadership with the ability to lead multiple business functions concurrently.

• Knowledge of regulatory and compliance requirements preferred.
• Mortgage servicing/Escrow Department/vendor management experience preferred.
• Knowledge of SQL helpful; familiar with working in a data warehouse environment.
• Strong knowledge of Excel.
• Strong leadership and presentation skills with the ability to engage at an executive level.
• Ability to effectively partner with all levels of the organization.
• Demonstrated ability to make sound decisions based upon department, company policies, procedures, knowledge, and experience.
• Ability to manage multiple priorities and leading multiple teams to ensure deadlines are met.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

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Company Perks:
•    15 Paid Time Off (PTO) days and 18 after 1st anniversary!
•    9 Paid Holidays
•    Employee Engagement Activities

 Company Benefits:
•    Medical (including Health Savings Account & Flexible Savings Account)
•    Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan 

•    Performance-based Incentives
•    Pet Insurance

•    Advancement Opportunities

Newrez NOW:

•    Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
•    1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
•    Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

•    Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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