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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Commerce Solution Engineering team is at the forefront of the entire Commerce technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstrations and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack. We’re a fast-paced, light-hearted crew that works together to get the job done
If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

You will need to develop deep solution expertise in Commerce Cloud to become an inspiring leader and trusted advisor to other SEs, sales teams and customers. Stay up-to-date with industry trends, product developments, and best practices related to salesforce Commere Cloud. Build trusted relationships with a variety of partners across sales, SE, sales programs, and product and product marketing to support the go-to-market strategy for Commerce.

Key Responsibilities:
Your role will be divided into the following activities :
Direct customer engagements - You will work on business opportunities, from discovery to tailored demonstrations and presentations that showcase the value of our solutions. You will provide technical expertise during the sales process, addressing customer questions and concerns. You will work in close collaboration with SEs and AEs involved in those accounts.
One-to-many customer sessions - you will share thought leadership and solution knowledge by running live customer sessions such as webinars and customer workshops to drive solution awareness and ACV.
One to many internal education - you will share your expertise internally by running AE and SE enablement sessions and holding office hours.
Asset creation - you will build highly relevant and reusable assets such as Consensus videos, holodecks, demo environments to allow others to self-serve.

A great Solution Engineer is seen as the trusted advisor, and they focus on the following key areas:
Discovery: Work closely with business partners and technical resources to understand how to make organizations successful and to address struggles in their current efforts.
Design: Build innovative solutions that demonstrate Commerce Cloud and its impact
Deliver: Connect business requirements with Salesforce solutions to deliver presentations, demonstrations, workshops or white-boarding sessions that engage a business/technical audience. Enable the wider internal and external communities on Commerce trends, product developments, etc.
Digest: Stay up-to-date on the latest Commerce product development and roadmap, industry trends, and industry news.

Requirements:

• Experience working with SaaS solutions and related applications, relational databases and web technology

• +3 years of commerce domain experience

• Strong passion for commerce solutions and technology.

• Previous experience in a solution engineering \ pre-sales, technical sales, or customer-facing role.

• Proven oral, written, presentation, collaboration, storyteller, and interpersonal communication skills

• Outstanding communication and presentation skills, with the ability to convey technical concepts to technical and non-technical audiences.

• Excellent problem-solving skills with a creative and adaptable approach.

• Customer-centric approach with the ability to empathize and understand customer needs.

• Ability to work collaboratively in a fast-paced and dynamic environment.

• Ability to travel frequently in EMEA and South-Africa for short trips

• Expertise within the e-commerce vendor landscape such as Salesforce Commerce, Adobe Magento, Shopify, SAP Hybris and other Commerce offerings

• Very good Hebrew and English level

Preferred requirements:

• Additional experience with Salesforce B2B / B2C Commerce, OMS, POS, mPOS, and DTC offerings is a plus.

• Expertise in domains like commerce, web analytics, content management systems, inbound marketing, marketplaces, order management, product information management, etc.

• Experience in e-commerce industries like Manufacturing, Retail, CPG, DTC etc.

• Affinity with HTML, CSS, API, and Java is a good plus.

• Experience orchestrating a sales cycle that requires the involvement of multiple internal and external resources.

• Salesforce Certifications (E.g. Admin, Developer, Trailhead etc) and previous experience or certifications with the Salesforce B2C Commerce, B2B Commerce

• Public speaking experience (Events & Webinars)

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