The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
 

Responsibilities:
•             Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
•             Responsible for Batch Management , End of version Software's and toolsets  Upgrades, Automate Manual Tasks and Platform Build Project Management.
•             Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
•             Maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
•             Start of day checks, continuous monitoring, and regional handover.
•             Perform same day risk reconciliations
•             Develop and maintain technical support documentation.
•             Identifies ways to maximize the potential of the applications used
•             Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
•             Ensures that storage and archiving procedures are in place and functioning correctly
•             Act as a liaison between users, interfacing internal technology groups and vendors.
•             Ongoing capacity planning and expansion to keep pace with rapidly increasing platform needs.
•             Ensure Daily core account Batches are stable and Meet SLA.
•             Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

Qualifications:
•             4-6 years’ experience in an Application Support role.
•             Experience installing, configuring or supporting business applications.
•             Experience with some programming languages and willingness/ability to learn.
•             Ability to ensure quality, reliability, and timeliness of work products and systems.
•             Knowledge of Core Account Batches , Interfaces, DevOps.
•             Experience in application support and banking domain specifically in Flexcube, Kafka, EMS, Fuse, Talend administration 
•             Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
•             Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
•             Demonstrated analytical skills
•             Issue tracking and reporting using tools
•             Knowledge/ experience of problem Management Tools.
•             Good all-round technical skills
•             Effectively share information with other support team members and with other technology teams
•             Ability to plan and organize workload
•             Consistently demonstrates clear and concise written and verbal communication skills
•             Ability to communicate appropriately to relevant stakeholder
•             Experience with handling Linux Operating systems
•             Proficient in SQL using Oracle and SQL server DB
•             Web application support experience especially with WebSphere environment and Weblogic environment
•             Middleware exposure including NDM, MQ, EMS, Kafka and SFTP
•             Experience with ITRS Geneos monitoring tool, Kibana, AppDynamics and Splunk Tool Sets
•             Experience with scheduling jobs using Autosys tool
•             Good to have - Experience with cloud based technologies - Openshift, Couchbase, MongoDB
•             Good Understanding in JIRA , Services Now  and Confluence
 

Education:

• Bachelor’s/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Applications Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting