Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the Team

At Gorgias, our People Operations team is committed to delivering an exceptional employee experience by ensuring seamless processes and global compliance. As a Payroll Specialist, you will play a key role within the People Ops. Team, which is part of our People organization. You will also collaborate closely with the Finance & Accounting Team, as well as with various stakeholders across the organization, whose work directly impacts payroll processes.

Our team is dedicated to operational excellence and is currently focused on key initiatives such as implementing new tools to automate processes and optimizing the payroll experience in a global context.

As Gorgias continues to experience rapid growth, we are looking for a highly adaptable individual who thrives on challenges and proactively contributes ideas to improve processes and enhance team success. This is a unique opportunity to work in a dynamic and evolving environment where your creativity and input will have a significant impact.

What You'll Do

In this role, you will be responsible for:

• Coordinating with internal stakeholders to collect accurate information for monthly and bi-weekly payrolls, ensuring all relevant data is prepared for processing.

• Collaborating with external vendors responsible for payroll processing, ensuring all calculations, such as overtime, bonuses, commissions, and PTO, are accurate and processed correctly.

• Verifying processed payroll to meet accuracy standards and resolving any discrepancies.

• Supporting the preparation of reports and assisting with ad-hoc requests within the People Operations team.

• Working closely with the Finance & Accounting teams to meet their requirements and ensure the necessary data flow for reconciliation and financial reporting.

• Managing processes related to Direct employees, Contractors, Freelancers and Employees of Records, ensuring compliance and accuracy in their payroll treatment.

• Addressing and efficiently responding to employee inquiries related to their payments, providing assistance and timely solutions.

• Tracking vendor deliverables on payroll SLAs via defined payroll metrics.

• Being risk-aware and helping to identify, report, mitigate, and track risks in the payroll delivery process.

• Supporting the Payroll team lead by providing necessary data and clarifications to questions raised during internal and external audits.

• Driving process improvement initiatives to enhance efficiency in payroll operations through automation.

• Demonstrating flexibility and adaptability to operate in a fast-paced, dynamic environment, taking ownership and setting directions with minimal guidance.

Who You Are?

Key Requirements:

• A degree in Accounting, Finance, or a related field, or equivalent experience.

• Experience coordinating international payrolls with external vendors.

• Strong attention to detail and the ability to handle sensitive data.

• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

• Knowledge of payroll regulations in the countries where we operate.

• Fluency in English is a must.

• Proficiency in Excel and Google Spreadsheets, including knowledge of formulas, pivot tables, and creating macros (preferred).

Nice to Have:

• Professional certifications related to payroll management or relevant courses.

• Familiarity with different payroll tools and integrated accounting systems.

Perks and Benefits

• 💰Your salary will be paid in USD

• 🏖️ 25 days of vacation from day 1.

• 🤕 Paid sick leave to take care of yourself.

• 🧸 Paid parental leave (16 weeks) to support your family.

• 💻 MacBook Pro or similar laptop tailored to your position's needs.

• 🍽️ $300 USD monthly for Lunch Stipend

• 💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel comfortable and productive).

• 📚 Access up to $1500 USD annually for learning materials, including books, courses, training sessions, or individual coaching, all tied to your job responsibilities.

• 🧘🏻‍♂️ Receive up to $500 USD annually for wellness expenses to take care of your health and well-being.

• ✈️ For a smooth onboarding, we invite you to the closest office to your location for one week (flights and accommodation covered by Gorgias).

• 🥰 Every quarter, we organize an online company-wide summit to discuss our direction and strengthen social bonds.

• 🏝️ Once a year, we host offsite team and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Let’s grow together!