At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Vice President of User Experience & Design
Why We Have This Role
We are seeking a visionary Senior Vice President of User Experience to shape the future of customer interactions across our entire product ecosystem. This role is pivotal in defining and implementing an overarching UX strategy that aligns with our business goals and enhances our competitive edge. As a leader in our organization, you’ll drive cross-functional collaboration, foster a customer-first mindset, and build products that resonate with users. Reporting directly to our [Chief Product Officer or Chief Experience Officer], you’ll be at the forefront of UX innovation, ensuring that our products are not only functional but also delightful to use.
How You’ll Find Success
Success in this role will mean achieving excellence across several critical areas:
- Strategic Leadership: Define and implement a compelling UX vision that aligns with our product and business goals, inspiring stakeholders to prioritize user-centric design.
- Team Leadership & Development: Build, mentor, and manage a high-performing UX team, fostering a collaborative environment that drives exceptional results.
- Customer-Centric Design: Champion a user-first mentality and partner closely with product and engineering teams to integrate UX best practices into every stage of the product lifecycle.
- Cross-Functional Collaboration: Collaborate with leaders in product management, engineering, marketing, and sales to create a cohesive approach to product design and customer experience.
- Research & Insights: Leverage user research, usability studies, and analytics to continually refine and enhance user experience, driving data-driven design improvements.
- Innovation: Stay abreast of UX trends, tools, and technologies, driving innovation in design practices to maintain our competitive advantage.
- Operational Excellence: Manage UX budgets and resources effectively, developing processes and methodologies to optimize design execution.
- Executive Reporting: Provide regular updates to the C-suite on UX performance metrics, customer feedback, and the impact of UX on business KPIs such as user adoption, satisfaction, and retention.
How You’ll Grow
This role offers opportunities for personal and professional growth through:
- Expanding strategic thinking and leadership capabilities in a fast-paced environment.
- Leading a dynamic team and shaping their development.
- Engaging with cutting-edge UX trends and technologies that will continuously enhance your expertise.
- Collaborating with multiple functionalities, thus broadening your understanding of business operations.
Things You’ll Do
- Define and communicate a clear UX vision and strategy.
- Mentor and support your UX team in developing their skills and careers.
- Conduct and analyze user research to inform design decisions.
- Facilitate collaboration across departments to ensure consistency and quality in user experiences.
- Monitor and report on UX performance metrics to inform stakeholders about progress and areas for improvement.
What We’re Looking For On Your Resume
- A minimum of 15+ years in user experience, product design, or a related field, with at least 5 years in a senior leadership role within a B2B software company.
- Demonstrated success leading UX efforts at scale for enterprise-level software products.
- Expertise in modern UX design principles, usability testing, and design thinking methodologies.
- Proven ability to lead and inspire cross-functional teams, with strong interpersonal and collaboration skills.
- Excellent communication and presentation skills, with a talent for conveying complex design strategies to diverse audiences.
- Hands-on experience with UX/UI design tools such as Figma, Sketch, and InVision.
- Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Design, or a related field is preferred.
What You Should Know About This Team
Our UX team is passionate about creating exceptional user experiences that meet our users' needs and drive business success. We prioritize collaboration and innovation, believing that the best solutions come from diverse perspectives. Our work environment fosters creativity, encourages risk-taking, and promotes continuous learning, making it an exciting place for those who want to leave a mark on UX within our product ecosystem.
Our Team's Favorite Perks and Benefits
- We take pride in our offices design aiming at cultivating creativity from our rooftop views to open and collaborative work spaces
- On top of the standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
- We believe in sharing Qualtrics success which is part of the compensation for all employees
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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