Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure seamless operation of our systems and applications. Your day will involve addressing client inquiries, diagnosing issues, and providing effective solutions while maintaining high standards of service quality. You will collaborate with team members to enhance your knowledge and contribute to problem-solving discussions, ensuring that client needs are met efficiently and effectively. Roles & Responsibilities: - Expected to build Knowledge and support the team. - Participate in Problem Solving discussions. - Assist clients in troubleshooting and resolving technical issues related to workplace technology. - Document client interactions and solutions provided to maintain a comprehensive knowledge base. - Collaborate with cross-functional teams to enhance service delivery and client satisfaction. - Engage in continuous learning to stay updated on the latest technologies and support practices. - Provide feedback to improve processes and enhance the overall client experience. Professional & Technical Skills: - Required Skill: Expert proficiency in Workplace Technology Remote Support. - Additional Good To Have Skills: Experience with Server Operating Systems x86. - Strong understanding of remote support tools and techniques. - Ability to communicate technical information clearly to non-technical users. - Familiarity with troubleshooting methodologies and best practices. - Experience in documenting technical processes and client interactions. Additional Information: - The candidate should have less than 1 year of experience in Workplace Technology Remote Support. - This position is based at our Manila office. Minimum less than 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.