Post location: Warsaw, Prosta 36

Team/Role overview:

This is an intermediate level position responsible for providing onboarding concierge support for new Senior Executive hires (Directors & Managing Directors) as well as International transfers. Further duties entail providing daily concierge style support to Managing Directors for all HR-related tasks, HR processes and HR systems support as well as pay inquiries (pay, taxes, equity comp), time off inquiries, etc.

What you'll do:

• Provide concierge style support to Managing Directors for HR processes and HR systems support, pay inquiries (pay, taxes, equity comp), time off inquiries, etc.

• Provide Onboarding Concierge support for new Senior Executive hires by presenting general Citi and HR information and assisting with HR related task completion.

• Resolving inquiries or triage to appropriate contacts in multiple areas such as Benefits enrollment, Compliance requirements and other Onboarding inquiries.

• Provide recommendations for and monitor to completion of HR process and policy improvements using operational metrics, survey results, and other key performance indicators.

• Support HR objectives through the effective use of HR systems such as Workday and Service Now.

• Discuss strategic topics, progress of initiatives and action plans, results and metrics with stakeholders including Country Senior Management.

• Provides expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit.

• Develop and maintain highly effective relationships with HR Partners to ensure full engagement and open lines of communication.

• Liaise and collaborate with Regional Stakeholder Services Relationship Managers and representatives, Regional Office, CSC and local HR partners to execute business initiatives.

• Ensure effective delivery and execution of processes through collaborating with HR to translate policies into operational processes, identifying key controls, capacity planning, driving improvement and measuring performance.

• Manage process delivery escalations and partner with Regional Operational Services and Global Processes Leads.

• Play the role of an advisor/partner and build strategic relationship with Country, Regional, Product HR partners.

What we'll need from you:

• Min. 3-4 years of relevant experience in Human Resources (ideally, from a complex, international organization)

• Familiarity with onboarding process is desirable

• Knowledge of applicable Employment laws

• Working knowledge of industry standards and practices

• Proficient in Microsoft Office and Workday

• Strong analytical skills

• Excellent written and verbal communication skills

• Very good knowledge of English (min. B2, C1 preferred)

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we can offer you:

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave

• Award-winning pension plan,​ multisport, holiday allowance

• Private Medical Care Program, Group Life Insurance

• Consideration for annual discretionary bonus

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines; Mentoring Programs

• Socially active employee communities with diverse networking opportunities

#LI-AD1

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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