Team/ Role-

This role is for the KYC EDD Associate Manager as part of the operations function in the Compliance team, reporting to the Senior Manager Compliance operations. In this role, you will be responsible for designing and executing various onboarding initiatives for the rapidly growing retail businesses. Onboarding retail customers with adherence to Coinbase’s AML program, BSA/AML, KYC, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. You will serve as the subject matter expert and escalation point within the KYC EDD team and the broader AML team and manage client onboarding and remediations. To be successful in this role, you will need to have a proven track record of creating processes and procedures for an onboarding KYC program, have an enthusiastic and positive attitude, have a strong knowledge of KYC best practices, and a proven ability of taking innovative approaches to solving complex regulatory challenges. As a natural leader with a passion for compliance and operations, you'll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way. If you're ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative!

What you’ll be doing (ie. job duties):

• Oversee enhanced due diligence reviews for retail high risk and/or high net worth applicants and clients.
• Recruit, train, and manage onboarding EDD analysts and ensure adherence to AML policies and procedures.
• You are responsible for the development of standard work and will utilize your Compliance background and team of Compliance professionals to collect feedback and drive upstream improvements to user guides, procedures, and policy
• Lead the team to achieve KRAs & KPIs. Support team via regular feedback to improve productivity with quality
• Collaborate with partner teams including Program, Vendors, Analytics, WFM, Quality, and Learning & Development to ensure you can deliver on your goals.
• Manage/Lead/assist both small and large scale compliance projects
• Work closely with AML and KYC team members to define scope, engage stakeholders, and drive execution of key initiatives
• Assist with preparing regulatory reporting and correspondence across multiple jurisdictions
• Utilize focused, customer facing team to collect thoughtful feedback by directly gathering “Voice of the Agent and/or Customer” sentiment and feedback.

What we look for in you (ie. job requirements):

• 12+ years of prior experience in managing, and implementing an onboarding KYC program for a financial institution, preferably with digital assets and/or fintech experience;
• Detailed knowledge of global anti-money laundering, counter-terrorist financing, and sanctions risks and regulations (e.g., BSA, 4MLD, FinCEN CDD Rule, OFAC Sanctions, USA PATRIOT Act, and various entities - Proprietorship, trust, etc.)
• Strong leadership, relationship management skills, and project management experience;
• Exceptional analytical skills;
• Strong communication skills and presence: ability to interface with internal and external teams;
• Work in a cross-functional and matrixed environment
• Highly organized with meticulous attention to detail
• Strong leadership and strategic thinking skills

Nice to haves:

• Knowledge of the cryptocurrency industry.
• Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA).
• Deep understanding of Google apps, JIRA, Salesforce Service Cloud.

Position ID:  (P60414)
Location- Hyderabad, India