About the team

The Customer & Partner Insights team sits within Zillow Research & Insights (ZRI), a multidisciplinary team of researchers that includes Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group.

- We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.
- Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

About the role

As a Senior Insights Strategist, you're responsible for driving research and product strategy to craft phenomenal B2C customer and B2B partner experiences. If you want to provide data-hungry teams with a view of our customers and partners via planning, executing, and sharing quantitative and qualitative research, then this job is for you! Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.

 

Responsibilities:

• Define short-term and long-term research roadmaps aligned with customer problems and business priorities, identifying and prioritizing research needs throughout a cycle.

• Collaborate with marketing (primarily), design, product, data science, and other teams.

• Prioritize and coordinate related work, synthesizing data from all sources across ZRI to create a comprehensive view of the marketplace, customers, and business partners.

• Advocate for customer and partner needs throughout the product design and development process, and ensure they align with business initiatives.

• Effectively communicate findings and insights in a way that drives stakeholders’ decisions. 

• Lead multiple projects independently, prioritize business objectives, and deliver high-quality work on time.

• Contribute, learn, grow, and have fun.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

• 6+ years as an Insights Manager, Insights Strategist, Market Researcher, or similar role.

• Expertise in quantitative and qualitative research to understand customer needs and address business or marketing objectives. Higher emphasis on quantitative background. 

• Excellent data and analytical skills. Ability to analyze data and translate into concrete. insights which can be easily understood and applied by the entire organization.

• Demonstrated ability to synthesize results from multiple sources to build a richer, more complete perspective of the issue or opportunity, and related implications.

• A great storyteller who finds powerful ways to communicate insights and develop empathy among our internal partners, engage senior leaders in research, and influence them to take action.

• Experience working successfully with diverse, cross-functional product teams to guide strategic decisions.

• Experience collaborating with other research/analytics disciplines (UX and behavioral science researchers, data scientists, population scientists, etc) especially for sophisticated/multi-modal studies.

• PhD and/or B2B research experience preferred.

Here at Zillow, we value ALL candidates with a diverse set of backgrounds, experience, and skills. If you have experience and meet at least some of the criteria, we encourage you to apply!

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter. 

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality. 

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a  fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.