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Central information technology organization, providing the software and enterprise services for offices to run their business. The Business Solutions Specialist II works on process and technology changes related to the implementation and/or modification of applications, systems or programs for both internal and external customers. Provides complex technical support and may provide training on software applications to newly-trained end users.

Job Responsibilities

• Maintains detailed documentation in a call-tracking software database for all events
• Works with internal and external clients in the implementation and/or modification of applications, systems or programs
• Evaluates client needs, identifies configurations that support business processes, executes on delivery and implementation plans, troubleshoots system setups and provides training and end-user support during and after the implementation process
• Performs a range of assignments and may lead projects within own discipline
• Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
• Works within broad guidelines and polices to accomplish objectives and goals
• Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents
• Explains complex and/or sensitive information in a straightforward manner
• Acts as a resource for colleagues, provides guidance to less experienced team members
• Individual contributor working with limited oversight
• Provides second-tier support to end users
• Performs all other duties as assigned by management

Qualifications

• Works under limited supervision
• Acts as a resource for colleagues, provides guidance to new team members and may lead projects with controllable risks and resource requirements
• Works within broad guidelines and polices; impacts quality of own work and the work of team/project members
• Solves complex problems
• Analyzes multiple sources of information and possible solutions to identify or improve existing solution
• Presents complex and/or sensitive information in a manner that leads to consensus

Education

• Bachelor’s degree in relevant field preferred

Experience

• Typically requires 2+ years of related work experience

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [email protected].