Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Essential Duties/Principal Responsibilities:

• Coordinate mechanical & electrical technicians to execute installation, commissioning and perform operational test. Technicians could be Xylem employees or externals provided by different contractors.

• Provide hands-on technical support for Xylem control panels by decommission, reconfigure, retrofit, troubleshoot, install, and terminate new hardware.

• Read and follow Electrical Schematics in order to assemble and terminate all Inputs/Outputs to comply with the Scope of Work. Provide schematic mark-ups to Engineering teams for updates

• Lead site operators to make sure all the new control philosophy (Automation Logic) is tested and working according with Scope of Work, but also do fine tuning for operation variables our customer need for their particular application.

• Conduct technical seminars in a classroom environment for large groups of people. By utilizing multimedia tools and demo deliver adequate training to both customers and fellow service staff to enable them to take ownership of their Xylem M&C products. Training might be conducted remotely thru video-conference software platforms.

• Guide the service efforts of all Flygt / Godwin (and other relevant Xylem brands) distributors/representatives/OEM service facilities in the Region in accordance with company policies and procedures.  Assist end users with service related issues. 

• Provide supervision and training to appropriate personnel to assure smooth, efficient and effective service operations (includes in-shop repairs, start-ups and field service).  Coordinate all shop/service operations and assure the timely shipment of all product and parts

• Interface with end-users (in some cases with reps and distributors) handling service problems and start-ups either by phone or on-site visit.  Assist office personnel with product specifications as required.

• Assure compliance with all established personnel policies and procedures. 

• Support the ‘service call center’ process by providing support to our end users.

• Includes education and support related to all communication of Technical and Service bulletins

• The position has a dotted line to the Monitoring and Controls Project Manager to establish coordination of Branch operations and Sales.

• Other duties as assigned: Perform other duties as required.  

Key Competencies:

• Strong Leadership & Influence Skills

• Customer service mindset & responsiveness

• Cross-boundary collaboration

• Technical competency

• Problem-solving skills

• Analysis & synthesis

• Continuous improvement mindset

• Sales enhancement & execution

• Developing talent & capability

• Inspiring accountability

• Market & product innovation

• Market/product strategy & planning

Key Relationships:

• External:  Channel partners, engineers and contractors, strategic end users

• Internal: Other M&C-related departments, positions, WI growth center, sales teams, operations, etc.

Qualifications: Education, Experience, Skills, Abilities, License/Certification:

Required Qualifications:

• Minimum of 3+ years’ experience in industrial controls and automation applications with a working knowledge of electrical control panels, SCADA, VFD’s, PLCs, telemetry, distributed control networks and industry standard communications protocols

• 2+ years equipment maintenance experience in water and/or wastewater collection or treatment systems.

• 2+ years electrical controls technical training or equivalent is required

• Highly motivated, clear thinking, strong communications skills, and ability to lead and make decisions

• Working knowledge in water/wastewater processes, including pumping and various treatment equipment

• Ability to meet and continuously maintain authorization to operate a company vehicle.

• Valid driver’s license with good driving record
  Ability to obtain DOT Medical card

• Treatment focus around disinfection (UV, Ozone), aeration, and filtration

• Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the operating and fiscal benefit of the company, distribution and the end-user. 

• Very strong customer focus and interaction to ensure optimum relationships.

Preferred Qualifications:

Additional preferences for a specific position.

• Must have proactive ES&H focus in and around company and customer worksites; as well as on travel to and from.

• Strong leadership, supervisory, prioritization and communication skills (written and verbal) are necessary to help define, develop and enforce initiatives.

• Proficiency in Microsoft Word, PowerPoint and Excel

Additional Information:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, stand, walk and reach with hands and arms.

• Frequently required to communicate orally.

• Ability to use hands and fingers dexterously to operate office equipment.

• Must occasionally lift/ transport up to 50 pounds.

• Vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In this role, the working environment may be frequently outdoors, weather extremities, use of PPE, exposures to hazardous material, loud noise, etc. and the physical demands may include but not limited to {regularly sitting, standing, lifting up to 50 lbs.  In addition, this role may require frequent travel to customer sites and on-call as a regular part of the job.

• Office:  Florescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures and office noise

• Shop, Field or Customer location:   May work around pipes, valves, electrical equipment and operating machinery, etc, such as commonly found around manufacturing facilities, construction sites and drinking water/wastewater treatment plants.

Standard weekly job hours:  40+ hours

Travel requirement:

• As required to fulfill the duties listed above (up to 75%). Other travel as needed or required by the company.

lease note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

WHAT WE CAN OFFER YOU:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays

• Generous retirement savings plan

• Customizable health, dental and vision insurance (eligible on first date)

• Career progression plans

• Reward and recognition programs

• Paid parental leave

• Tuition Reimbursement

• Company Wellness Program

• Employee Discount Program

#XylemCareers #GlobalImpact #WaterInnovation 

Salary range:

$45,000.00 - $72,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.