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Job Summary

The TDM Operations Senior Associate will support the development and implementation of learning-related business initiatives. This includes working closely with various stakeholders within the learning team, as well as key partners in other departments, in analyzing, designing, developing, implementing, and evaluating the operational processes, policies and technology needed to support the firms learning strategy. Primary responsibilities include consulting with key stakeholders to identify gaps and challenges with department operations creating solutions that support cross-functional operational excellence. The TDM Operations Senior Associate will be responsible for creating and executing project plans, preparing status reports, updates and communications, assisting others through development and implementation, and reviewing effectiveness. The TDM Senior Associate will also work on special projects related to the learning strategy

Essential Duties

• Create a high-level roadmap that outlines the key phases, milestones, and deliverable of the training projects, considering resource availability, budget constraints, and organizations priorities
• Establish regular communication channels and reporting mechanisms to keep leadership and other stakeholders informed of project progress, risks, and issues, enabling data-driven decision-making.
• Proactively analyzes department operations, identifying gaps and areas of opportunities. Offers creative solutions and tools to enhance operational excellence. This includes the processes, workflows, and governance for the learning team, enterprise, and external sharing sites and other learning technologies.
• Researches, attends learning, and stays connected to internal and external networks to stay current on trends and potential solutions for efficiencies
• Performs regular maintenance on sites and tools, to include (but not limited to):
• Working with appropriate stakeholders, to revisit and review content and ensure relevance.
• Monitoring usage
• Ensuring workflow and tasks are functioning appropriately.
• Monitoring and updating metadata as needed.
• Maintaining permissions.
• Travelling for learning conferences.
• Other duties as assigned

Minimum Qualifications

• Required: Bachelor's degree or equivalent experience
• Preferred: Degree in communications, education, instructional design, human resource development, or related area.

TECHNICAL/SOFT SKILLS

Required:

• Proficiency with Microsoft SharePoint, PowerPoint, Word, Excel
• Action orientation
• Strong interpersonal and communication skills
• Strong problem-solving skills
• Strong analytical skills
• Strong organization skills
• Ability to respond and be adaptable to changing priorities

EXPERIENCE

Required:

•  Two to three years of client service experience
•  Practical knowledge of training implementation and employee development
•  Managing projects and stakeholders
•  Client service and issue resolution
•  Compiling and reviewing data to make business decisions

LEADERSHIP SKILLS

Required:

•  Ability to work with individuals from multiple levels within the organization.
•  Ability to manage multiple projects, plan project timelines, and lead projects to completion
•  Excellent communication skills
•  Ability to provide and receive feedback

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].