Job Description:

• Excellent benefits including salary packaging
• Fitzroy
• Challenging and rewarding work environment
• Ongoing training and development opportunities
• Best practice implementation
• Senior leadership opportunity
• Friendly and supportive team environment
• Friendly and dynamic team
• Progress Your Career Today!
• Excellent Career Progression
• Pro-active & supportive leadership
• Flexible working arrangements
• Work for one of Australia’s leading hospital groups
• Casual employment

About the Role
The Patient Services Clerk is accountable for providing clerical support and facilitates patient management to the Intensive Care Unit. The PSC will be involved in admitting and discharging patients, reception duties and delivering customer service of a high standard. The PSC will actively participate in the achievement of unit objectives whilst ensuring patient confidentially is preserved at all times. 

• Ability to prioritise ICU demands 

• Familiar with the policies relating to Admissions and Discharges 

• Clarify and accurately document information received 

• Work collaboratively with Nurse in Charge to assist with patient flow 

• Create patient records and complete all necessary information accurately in line with current procedures 

• Admit and discharge patients accurately and in a timely manner 

Your Contribution

• Competent computer skills, including Microsoft Office applications  

• facilitate team outcomes in a multidisciplinary environment  

• assist and support change and implement process improvements 

• communicate effectively, with patients and staff at all levels 

• utilise written and verbal communication skills in problem solving, conflict resolution, and negotiation 

What we Offer
• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged.
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay!
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks –
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

Environmental Services is a large and varied department operating across multiple locations within St Vincent’s Melbourne campus. The Patients Services Clerks reporting to this department are located at both Fitzroy and Kew. 

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Please contact ICU NUM Rebecca Reilly at: [email protected] for any questions about the role

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

THE ORGANISATION AND OUR MISSION 

St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service, which employs more than 5,000 staff across 18 sites throughout Melbourne.  

Part of Australia's largest not-for-profit Catholic health and aged care network, St Vincent's Health Australia, SVHM provides a diverse range of adult clinical services including acute medical and surgical services, sub-acute care, medical diagnostics, rehabilitation, allied health, mental health, palliative care, correctional health and community residential care. 

  

SVHM's mission is to provide high quality and efficient health services to the people of Victoria in accordance with the philosophy of St Vincent’s Health Australia.  This mission is based on the values of compassion, justice, integrity and excellence.  

 

Classification: HS1
 

POSITION PURPOSE 

The Patient Services Clerk is accountable for providing clerical support and facilitates patient management to the Intensive Care Unit. The PSC will be involved in admitting and discharging patients, reception duties and delivering customer service of a high standard. The PSC will actively participate in the achievement of unit objectives whilst ensuring patient confidentially is preserved at all times.
 

POSITION DUTIES  

• Ability to prioritise ICU demands 

• Familiar with the policies relating to Admissions and Discharges 

• Clarify and accurately document information received 

• Work collaboratively with Nurse in Charge to assist with patient flow 

• Create patient records and complete all necessary information accurately in line with current procedures 

• Admit and discharge patients accurately and in a timely manner 

• Understand the hospital’s financial position and understand how admission and discharge practices impinge on this 

• Process payments for overseas patients’ visits 

• Restock all forms and stationery as required 

• Maintain a clean, tidy and efficient workspace on Flight Deck 

• Support fellow team members in achieving desired goals and objectives  

• Book and utilise interpreter service when required  

• Maintain high level of customer service and professional standards at all times when communicating closely with staff, patient and their families 

INCUMBENT OBLIGATIONS  

General 

• Perform the duties of the position to the best of their ability and to a standard acceptable to SVHM 

• Comply with all SVHM policies, procedures, by laws and directions  

• Comply with all SVHM requirements, policies, procedures and directions  

• Treat others with respect and always behave professionally and in accordance with the SVHM Code of Conduct 

• Only access confidential information held by SVHM when this is necessary for business purposes, maintaining the confidentiality of that information once accessed 

• Participate in the annual SVHM performance review process 

• Display adaptability and flexibility to meet the changing operational needs of the business 

• Comply with applicable Enterprise Bargaining Agreement provisions 

• Display a willingness to develop self and seek to improve performance  

• Maintain skills and knowledge necessary to safely and skilfully undertake duties  

• Take personal responsibility for the quality and safety of work performed 

• Recognise the relationship between clinical and non-clinical functions in the achievement of optimal safety and quality care  

• Take all necessary care and precautions in the performance of duties  

• Participate in risk management and continuous quality improvement activities as part of day-to-day work  

Health and Safety  

• Attend general hospital orientation within 3 months of commencement 

• Protect the health and safety of self and others, complying with all health and safety related policies, procedures and directions  

• Report incidents and accidents and collaborate with management to resolve safety issues  

• Complete required Fire and Emergency Training annually 

• Complete required Workplace Culture and Equity Training annually 

SELECTION CRITERIA 

ESSENTIAL  REQUIREMENTS 

• Competent computer skills, including Microsoft Office applications  

• Demonstrated ability to: 

• effectively work autonomously 

• facilitate team outcomes in a multidisciplinary environment  

• assist and support change and implement process improvements 

• communicate effectively, with patients and staff at all levels 

• utilise written and verbal communication skills in problem solving, conflict resolution, and negotiation 

• prioritise tasks and meet deadlines 

• Demonstrates commitment to: 

• the Values and Health Care Philosophy of St Vincent’s Health Australia 

• ongoing education and professional development 

• Occupational Health and Safety and Quality Improvement Principles. 
   

DESIRED REQUIREMENTS 

• Knowledge of medical terminology  

• Knowledge of Patient Administration Systems 

• Previous administration experience in a health setting 

PRE-EXISTING INJURY 

Prior to any person being appointed to this position it will be required that they disclose full details of any pre-existing injuries or disease that might be affected by employment in this position. 

Closing Date:

11 April 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct