Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8

Position Overview: The Program Manager Site Operations is a pivotal role designed to provide high-level support to the Senior Director, Head of Site Operations, CPS. Acting as a strategic partner, this role ensures the seamless execution of daily operations, communication, and project management activities across the Central Pharmacy Services network. This role also includes managing cross-functional operational projects, driving continuous improvement initiatives, and acting as a central point of coordination across the sites.

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Key Responsibilities

Continuous Improvement & Performance Metrics

· Develop and monitor KPIs across different production levels, analyze data, and report findings to leadership.

· Lead and facilitate continuous improvement projects (e.g., SMED, Kanban, waste reduction).

· Implement systems such as idea-generation platforms, selecting and promoting innovative solutions, and supporting their deployment across teams.

· Act as a liaison for Industry X.0 initiatives, including automation, AI, data integrity, and other digital transformation projects.

Operational Coordination & Project Management

· Coordinate and manage cross-functional projects within production and site operations, including:

o Standardizing best practices across sites.

o Optimizing existing operational processes and workflows.

o Investigating and resolving operational issues, including quality incidents and corrective actions.

· Track the progress of strategic initiatives and operational metrics in collaboration with site leaders.

· Organize and coordinate site visits, preparing agendas, follow-up action plans, and quality-related reviews.

· Act as the point of contact for cross-functional activities such as training programs and communication initiatives.

Strategic Planning & Data Analytics

· Partner with leadership to analyze operational data, identifying trends, risks, and opportunities for improvement.

· Prepare detailed reports and dashboards for decision-making, including KPIs and financial performance metrics.

· Support the annual planning and budgeting process by coordinating input from site operations and ensuring alignment with strategic goals.

· Assist in resource planning and capacity management across sites to ensure optimal performance.

Stakeholder Engagement

· Facilitate communication between the Senior Director and site leaders, ensuring clarity and consistency of messages.

· Coordinate cross-functional collaboration by organizing and attending key meetings, taking minutes, and ensuring action items are completed.

· Support onboarding and leadership development programs in collaboration with HR and site administration.

Event Planning & Coordination

· Organize Town Halls, leadership retreats, and team-building events.

· Coordinate travel arrangements and logistics for multi-site meetings or conferences.

· Prepare presentations and materials for strategy sessions, ensuring alignment with organizational goals.

Administrative Support

· Act as the primary point of contact for internal and external communications, ensuring timely responses and professional representation.

· Draft, proofread, and organize reports, presentations, and correspondence.

· Maintain organized and accessible documentation and records related to ongoing projects and initiatives.

What You’ll Need:

· Proven experience in a high-level administrative or coordination role, preferably supporting senior leadership in a multi-site organization.

· Strong organizational and time-management skills with the ability to prioritize multiple tasks in a fast-paced environment.

· Exceptional communication skills, both written and verbal, with the ability to craft professional correspondence and presentations.

· Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

· Familiarity with Lean Six Sigma or other continuous improvement methodologies (e.g., SMED, Kanban) is an asset.

· Experience with operational project management and digital transformation tools (e.g., MES, electronic records).

· Demonstrated ability to handle sensitive and confidential information with discretion.

· Bachelor's degree in business administration or a related field is preferred but not required.

· Nice to have: bilingual proficiency in English and French.

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Key Attributes:

· Proactive, resourceful, and able to anticipate the needs of the Senior Director.

· Collaborative and approachable, with the ability to work effectively with diverse stakeholders.

· Analytical mindset with a strong focus on process improvement and operational excellence.

· Adaptable and resilient, with the ability to thrive in a dynamic and evolving environment.

· High emotional intelligence and interpersonal skills

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.