The Director, Revenue Cycle Operations is responsible for providing direction and leadership to achieve operational quality, productivity, patient experience, regulatory compliance, and operational efficiency in the Patient Access, Financial Clearance and Revenue Cycle Operations supporting Virginia Commonwealth University Health System. The Director, Revenue Cycle Operations is responsible for planning, directing, and overseeing the performance of the functional areas that report to this position including the development and maintenance of metrics, implementation of action plans to achieve goals, the review and implementation of new technologies, and standardization of policies and processes.

Essential Job Statements

• Establishes and monitors standard work across all revenue cycle workflows executed by VCU Health staff to influence achievement of revenue cycle excellence in the patient access space. 

• Provides vision, leadership, and operational oversight for all Revenue Cycle Operations. Establishes positive, collaborative relationships with operational leaders, and supports cross-functional operational duties as required in support of the mission of VCU Health. 

• Actively leads and/or participates in modernizing Patient Access Operations. This includes but is not limited to: goal setting, tracking and reporting of metrics, development of action plans to achieve goals, review and implementation of new technologies, standardization of policies and processes, and development of communication tools to support operational implementation.  

• Accountable for comprehensive and effective communication strategies that promote employee engagement, which includes enhanced employee productivity and morale. 

• Organizes functions through establishing clear accountabilities, delegation of duties, and appropriate departmentalization in the presence of cross-functional collaboration. Develops and maintains an effective, visible, and well-respected leadership team by selecting, evaluating, coaching, and managing the performance of qualified professionals. 

• Collaborates with clinical and administrative leaders on projects that impact revenue cycle processes and related workflows. 

• Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste, and exceptional results. 

• Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and collaborative work. 

• Demonstrate personal ownership and accountability for safety across the area of responsibility by role modeling daily key concepts of a high reliability organization as personal work habits. 

• Ensure responsibility and visible commitment of diversity equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system.   

• Performs other duties as assigned and/or participates in special projects in order to support the mission of VCUHS. Accepts alternate assignments, as required to fulfill business needs. 

Patient Population

Not applicable to this position. 

Employment Qualifications

Required Education: 

Bachelor’s Degree Healthcare Administration; Business Administration Finance, Accounting, or closely related field.*  

Preferred Education: 

Master’s Degree Healthcare Administration; Business Administration Finance, Accounting, or closely related field.   

Licensure/Certification Required: N/A

Licensure/Certification Preferred: 

• Diversity Equity and Inclusion certification preferred 

• Certified Healthcare Access Manager preferred 

• Certified Healthcare Financial Professional preferred 

• Epic Revenue Cycle application certification preferred 

Minimum Qualifications 

Years and Type of Required Experience 

Required: 7 years of experience with a minimum of 3 years of supervisory /management work experience in medical office, medical billing environment or hospital access/pre-access department 

Years and Type of Preferred Experience :

10 years of related leadership experience including 5 years in leadership role with significant business impact 

Other Knowledge, Skills and Abilities Required: 

• Effective leadership to Revenue Cycle operational areas including managers and their teams.  

• Provides collaborative direction of operations to staff at all access points for practice/clinics. 

• Standardizes services and creates the optimal patient service experience.  

• Identifies and pursues opportunities to improve value of operations through enhanced service offerings, improved operational efficiencies and/or cost reductions.  

• Responsible and accountable for the developments and implementations of standardized procedures, processes, and policies governing registration/scheduling/pre- arrival functions.  

Cultural Responsiveness 

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 

Other Knowledge, Skills and Abilities Preferred: 

*Combination of education and experience in lieu of a degree will be considered.

Working Conditions

Periods of high stress and fluctuating workloads may occur. 

General office environment. 

May have periods of constant interruptions. 

Physical Requirements 

Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.) 

Work Position

Sitting, Walking, Standing

Additional Physical Requirements/ Hazards 

Hear alarms/telephone/tape recorder 

Reach above shoulder 

Repetitive arm/hand movements 

Mental/Sensory – Emotional

Mental / Sensory: Reasoning, Problemn Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast pace environment, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change 

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.