Job Description:

Manage Operational performance 40%

• Supports the [R2R] Team Managers in their daily operations.
• Ensure smooth migrations, identify potential process risks, establish mitigation/control plans, and monitor the impact.
• Plan, coordinate, and monitor operations performance on agreed-upon SLAs and key metrics.  Advice on appropriate action plans where needed via consistent processes.
• Focus on driving quality with a view towards robust performance management, stakeholder feedback, and active metrics management.
• Ensure regulatory requirements and internal control policies and procedures are followed.
• Drive towards the agreed efficiency targets through defined processes.
• Lead through transitions and increase organizational performance – driving and embedding many competing initiatives.
• Provide reports to management on issues, projects, and processing statistics.
• Owns and executes accounting processes within area of expertise i.e., Order to Cash markets that are assigned.

People Management 20%

• Directly Manage and Coach Team Managers and their teams depending on scope and complexity.
• Build and lead an engaged, high-performing team and foster an inclusive environment.
• Accountable for performance management, talent development, and succession planning.
• Provide coaching/mentoring and train employees on Leadership Model behaviors and safety.
• Coordinate activities of team members engaged in processes and sub-processes to deliver on the [R2R] function.
• Participate in governance meetings at the country/region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

Stakeholder Management 20%

• Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity.
• Work closely with relevant stakeholders in the organization to drive the Process strategy.
• Work closely with Global Process Management & Operational excellence team to drive Process strategy.
• Monitor and communicate Finance operational results in a timely and effective manner through the monthly performance dashboard.
• Timely follow up on Business escalations and provide active resolutions.
• Performs complex analysis of transactional accounting information to support decision-making.
• Fulfill seamlessly all the tasks and responsibilities of the given operations process based on the requirement of the Standard Operating Procedures (SOPs)

Drive Process Improvement Strategy 20%

• Build a culture of continuous improvement and operations excellence, like Lean Process approach.

• Partner and align with the Global process strategy by closely working with the R2R lead, Operational excellence, Finance Transformation team.
• Coordinate and assist the ERP deployments and migration work for R2R processes.  Collaborates with the [R2R] SME, Super Users and Business to facilitate training and readiness. 
• Drive the defined process initiatives for your center and implement best practices as per global process.
• Act as a R2R subject matter expert and support the teams with continuous improvement projects. 

Education, Experience, Skills

Preferred Minimum Required Qualifications:

• Bachelor’s degree in [Accounting, Finance or Business Administration.]
• 10+ years of experience in finance operations work with deep expertise in [R2R] and related processes.
• A Continuous Improvement mindset.
• Demonstrated ability to manage large teams and highly adoptable in building resiliency within them.
• Possess a strong customer service acumen.
• Self-starter with strong analytical, problem-solving skills and initiative to achieve desired outcomes.
• Excellent verbal and written communication skills.
• Should be open to work in any shift as per the business requirement.
• Accurate, logical thinker, Ability to work under time pressure and good experience on reporting and application like Power BI, PPT & Excel macro.
• Managed stakeholders in regions with extensive experience working in a diversified industry environment.
• Experience working in a Shared Service Environment
• Managed 20+ people across the full spectrum of Finance and Accounting with a strong bent towards [R2R].
• Ability to work across diverse cultures and backgrounds.
• SAP knowledge and experience in generating reports from SAP would be an added advantage.

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