Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Director, Colleague Implementation & Support, Brampton, ON

In this role, you will lead a team of full time and contract colleagues focused on end point management, end user hardware and end user support across our stores, store support offices and distribution centres. You will be responsible for the development and execution of policies and procedures related to endpoint management, driving initiatives around security, patch management, and software distribution. You’ll define the strategic outlook for the team and advise the operational activities of your support colleagues to improve the end user technology experience and while ensuring a seamless experience for end-users at Loblaw.

What You'll Do:

• Lead the design, implementation, and operations of the endpoint management strategy, end user support strategy including optimization, modernization and simplification of enterprise end user hardware.

• Manage and optimize endpoint management tools and platforms such as SCCM, Microsoft Intune, VMware Workspace One, or other MDM/UEM platforms.

• Establish and maintain strong relationships with vendors, service providers and stakeholders to proactively recommend new cost-efficient solutions, support opportunities and/or solutions to new or unknown issues

• Collaborate with stakeholders across IT, security, and business teams to align endpoint management initiatives with business needs.

• Leverage Infrastructure as Code (IaC) or similar automation techniques to improve consistency and reduce manual toils.

• Lead, mentor, and develop the endpoint management and end user support teams, ensuring high performance and continuous improvement.

 What You Bring:

• Proven ability to lead and mentor teams in a fast-paced, dynamic environment.

• Deep understanding of endpoint management, including device lifecycle management, automation, patch management, and software distribution.

• Proven experience managing large-scale endpoint environments, including multi-platform device fleets (Windows, macOS, Linux, iOS, Android).

• Experience developing and implementing strategic change plans, governance models and technology roadmaps

• Experience with vendor performance management, including development and monitoring of SOWs and their outputs, SLA compliance, and vendor relationship management

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.