RESPONSIBILITY LEVEL: 

This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experience level consisting of the installation, change, repair, and disposal of hardware and software of PC’s.  Also, this position executes the IT-FOS function including installs, changes and disposal of servers and voice and data network communication hardware and software as directed by another IT group and trains toward self-sufficiency. Responsibility for on-site support at one or more locations within the region’s large scale networked computing environment. 

PRINCIPAL DUTIES: 

1.            Recovers data from PC’s in the event of hard drive failures. 

2.            Orders and/or manages repair parts as required. 

3.            Coordinates the vendor/user interactions for IT-FOS functions delivered by vendors. 

4.            Applies base network/telephone server patches and maintenance as directed. 

5.            Troubleshoots, provides resolutions, and identifies the local business impact on unresolved IT-FOS incidents concerning PC hardware and standard PC software. 

6.            Provides small project planning activities required for PC and server infrastructure on site relocations and new site openings within assigned area 

7.            Develops an understanding of and forms relationships with the local business and IT staff within an assigned area that helps promote the IT-FOS function and better serves the customer. 

8.            Carries out the IT-FOS function at assigned areas including installs, changes, disposal, and break fix of: 

a.            All PC hardware, software, and related peripherals. 

b.            All data collection and shop floor infrastructure. 

c.             All telephony devices and systems. 

d.            All printers. 

e.            All fax machines. 

f.             All network devices. 

9.            Provides print management and distribution support at assigned areas as needed. 

10.          Provides server console operations support at assigned areas as needed. 

11.          Performs operational assignments including console, server and peripheral equipment, as required to meet processing schedules. 

12.          Monitors consoles, servers and peripheral equipment as required. 

13.          Executes server backup processes at assigned areas. 

14.          Promotes and monitors PC data backup executions at assigned areas. 

15.          Supports the adding, changing, deleting and testing of PC imaged applications within the model office.