Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Responsible for managing end-to-end operations for client deals and delivery capabilities for a complex offering.

Develop and implement strategies to optimize service quality and cost

Lead and mentor delivery teams to ensure successful project delivery

Collaborate with cross-functional teams to drive solution development and growth

Identify and implement process improvements to enhance operational efficiency

Provide guidance and support to team members to achieve delivery excellence

Program Management:

• Owns program/campaign performance against sales targets, designs and implements sales execution process, delivers actionable insights from analysis of trends and market insights
• Leads sales strategy discussion based on team performance and market response
• Drives sales team performance by directly managing ISMs | SISMs, building a high-performance team, setting KPI targets, quality targets, designing effective sales and messaging strategy, and designing and executing and individualized performance optimization plan
• Know the contract and check if requirements are complaint with
• Ensure there is a CDP, BCP and BT plans in place and interact with support areas to ensure process and policies compliance
• Ensure consistency of approach, operational rigor and timely execution of initiatives across all teams in any functional area (e.g. product adoption, advertiser incentive programs, staff incentive programs)
• Drive implementation of continuous improvement or other cross-SMB business initiatives within their functional area
• Create and define metrics and data frameworks to deliver any required reporting on performing or underperforming metrics

Financials:

• Manage delivery performance as well as identifying and executing cost to serve opportunities
• Manage financials, billings and works on Client proposals with Finance
• Manage the contract renewal cycle along with the legal and contracts team

People Management:

• Ensure the People Role in the team is performed as expected and there is appropriate manager to agent ratio
• Create employee engagement, career development, performance management, HC assignment and reassignment
• Manage low performance cases and make decisions supported by HR Partner and ER Lead
• Drive engagement and keep low attrition in the team
• Align with recruitment to hire the required backfills
• Coordination with internal teams to remove blockers and enable the team with what they need
• Follow Accenture performance process, strengths, Q12, mid and end of year review

#LI-LATAM

Qualifications:

• 10+ years of experience in sales, with a strong focus on digital inside sales programs
• Bachelor’s degree in business, marketing, sales, or a related field (MBA or equivalent preferred).Advanced certifications in digital marketing, sales management, or leadership are a plus. 5-7 years of "relevant" sales leadership experience in an AdSales environment)
• Demonstrated success in managing large-scale sales operations, driving sales growth, and meeting or exceeding revenue targets.
• Self-starter mentality that is ready to drive implementation of ideas and initiatives. The person must own and take tasks through to completion
• Experience in strategic planning and execution, with the ability to align sales strategies with business objectives.
• Deep understanding of digital sales strategies, including lead generation, CRM management, pipeline management, and sales automation tools
• Excellent communication and interpersonal skills, with the ability to manage senior stakeholders both internally and externally.
• Understanding of digital marketing, including SEO, PPC, content marketing, and the role they play in digital sales pipelines.
• Experience in working with cross-functional teams and global clients, especially in an offshore or nearshore delivery model.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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