Job Location

Bedford CF Mobile

Job Summary:

The Lead Workforce Development Coach will coordinate services that address barriers to education, training, and employment. This is a position that does the important mission work for the organization. Coaches provide ongoing career counseling and support to the individual as needed to help that individual meet their goals. This role is a part of a 3-year grant and will work with other community partners involved in the TANF grant. The Lead Workforce Development Coach mentors other coaches on best practices and maintains procedures to troubleshoot and train new Workforce Development coaches. It is important that this individual exercise good judgment and due diligence with care when performing duties and communicating on behalf of Goodwill of Middle Tennessee.

The Lead Workforce Development Coach will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Job Description

Essential Functions

• Supports program participants to help them identify training/educational needs, develop/enhance their soft skills, and assist them with resources to help them get employed.
• Resolves conflict and issues within the team and escalates to Assistant Program Manager if necessary.
• Acts as a liaison between team members and the Assistant Program Manager to convey feedback, concerns, and suggestions.
• Provides guidance and direction to team members to ensure work is delivered on time and meets quality standards.
• Reports weekly data to the Assistant Program Manager for their area of work.
• Reviews weekly data and brings any concerns to the Assistant Program Manager.
• Works with staff with issues that may arise and brings them to the attention of the Assistant Program manager when needed.
• Builds and maintains relationships with community employment service providers and/or community resources that assist staff, and eligibility workers to address families’ needs and goals. They will also work with other departments/organizations to create resources for these events.
• Coordinates with Assistant Program Manager to delegate daily tasks to Client Support Coordinators.
• Approximately 50% of the time will be spent in the community making connections and supporting clients. ​
• Creates documents and postings for the department related to center job fairs, training, and other events.
• Works with clients to assist them with their various appointments to help them achieve their predetermined goals. This will also include attending community events and require travel to these functions.
• Interacts courteously and professionally with all personnel within Goodwill’s employ and other professionals with whom there is contact in the community. 
• Maintains client flow in the center ensuring that all clients receive a high level of service.
• Maintains communication with clients and provides detailed and accurate records of interactions.
• Creates weekly listing of external job openings with links to employer job postings.
• Shares resources, job openings, and center announcements with clients weekly.
• Assists with maintenance of the center databases including entering accurate information in client and employer databases, and running and downloading reports.
• Other duties as assigned by management or that specifically relate to the TANF grant.​

Minimum Qualifications

Required Skills

Experience

• Four (4) years of Social Work or Training position.  

Knowledge and Skills

• Able to deal with all situations calmly and positively.  
• Able to proficiently use Microsoft Word, Excel, and Google Suite. 
• Able to learn new processes quickly and possess strong organizational skills.
• Strong written and oral communication skills including the ability to be able to communicate effectively with all levels of management and employees.
• Strong customer service, relationship building, and interpersonal skills.
• Strong time-management skills and must be able to pay attention to detail.

Certifications and Licenses

• A Valid Driver's License to Operate Company Vehicles. Local travel is required for this role.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Office management and or placement experience.
• Bachelor’s and/or Associates degree in a related field.